Escalation DevOps Engineer

As a Staff Escalation Dev Ops Engineer within the Shared Platform Services team, you will be instrumental in taking the Zscaler Client Connector Cloud service to the next level in terms of reliability, availability, and scalability. This hybrid role reports in the San Jose, CA office 3 days a week and reports to the Sr. Manager, Software Engineering QA. You’ll be responsible for:

• Owning and resolving escalated cloud incidents end-to-end, including impact analysis, debugging, implementing solutions, and communicating with stakeholders
• Collaborating with development, security, and operations to design and implement code/configuration fixes for complex system issues
• Monitoring system health, performance, and security via Pager Duty; enhancing alerting to meet SLOs
• Building diagnostic tools, dashboards, and documentation to enable faster, more effective incident resolution across the team
• Leading production service ownership and supportability by deploying critical fixes, making key deployment decisions, responding to high-pressure off-hours events, and contributing positively to team culture

• Expert troubleshooting, debugging, and root‑cause analysis for complex, high‑priority incidents, with 5+ years of live production triage using CPU/memory profilers to diagnose resource exhaustion
• Strong hands‑on skills in Python, Bash, and Java; cloud platforms (GCP, AWS, Azure); and IaC/configuration tools (Terraform, Ansible), with experience deploying production releases to GCP and data centers via CI/CD
• Ability to write complex MySQL queries and generate business reports
• Experience with authentication protocols such as SAML and OAuth
• Solid networking fundamentals (TCP/IP, UDP, ICMP) and debugging with Postman and packet captures; proficient with monitoring/alerting tools (Grafana, Klodfuse) and building dashboards for key service metrics

• Experience developing applications with Java, REST APIs, MySQL, and jQuery
• Bachelor’s degree in Computer Science or Computer Engineering (or related field); MS in CS/CE preferred

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Base Pay Range: $129,500—$185,000 USD

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In‑office perks, and more!

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.