Program Manager - Delivery Operations; FTC

Overview

Title: Program Manager
- Offer Delivery Operations (FTC)

Job Type: Contract (W2 Only)

Contract Length: 1 year

Pay Range: ~60-66/hr

Target

Start Date:

ASAP

Work Location/Structure: Hybrid
- San Jose, CA

Our client, a leader in digital media and software, is looking for a skilled Program Manager
- Offer Delivery Operations (FTC) to join their team for a 1 year engagement. This project involves leading complex offer-delivery and route-to-market (RTM) programs across their partner ecosystem, ensuring programs are technically and operationally sound. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.

This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:

• Lead delivery for complex partner offers and RTM programs from intake through launch and post-launch monitoring.
• Independently manage timelines, dependencies, risks, and stakeholder alignment.
• Ensure operational and technical readiness for launches through structured planning and validation.
• Act as escalation point for delivery blockers, risks, and launch issues.
• Partner closely with AUP and platform teams on delivery design and implementation.
• Provide informed guidance on delivery architecture, integrations, and fulfillment models.
• Translate business and partner requirements into clear operational and technical needs.
• Identify system dependencies, risks, and edge cases early in planning.
• Support testing strategy, validation, and issue resolution across systems.
• Help design scalable workflows and governance models for offer delivery.
• Standardize intake, readiness, and launch processes across programs.
• Recommend improvements to tooling, automation, and delivery methods.
• Document runbooks, SOPs, and delivery patterns for reuse.
• Work across Business Development, Product, Finance, Legal, Engineering, and regional teams.
• Influence decisions on delivery approach, timelines, and feasibility.
• Drive alignment across teams to ensure launches stay on track.
• Provide structured updates to leadership on program health and risks.
• Monitor fulfillment health, delivery metrics, and launch performance.
• Build dashboards and reporting to improve visibility and planning.
• Use data to identify recurring issues and drive improvements.

We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:

• 7+ years in program management, delivery operations, technical operations, or similar roles.
• Deep expertise inleading complex cross-functional programs and strong technical fluency to engage in system and integration discussions.
  
  This isn't a learning role—you need to be a subject matter expert.
• Demonstrated ability to work autonomously and manage your own time effectively to meet project goals.
• Experience with JIRA, Confluence, Excel/Sheets, and reporting tools, as well as working with engineering or platform teams on system-dependent launches.
• Strong communication skills to provide clear and concise status updates to the project team.
• Strong analytical and problem-solving ability.
• Bachelor’s degree in Business, Engineering, Computer Science, or related field.

• Experience in SaaS, subscriptions, or digital fulfillment ecosystems.
• Background in partner operations or offer delivery.
• Familiarity with APIs, integrations, or platform-based delivery.
• Experience designing operational workflows or scaling delivery programs.
• Experience supporting high-visibility launches with executive stakeholders.

W2 only (No C2C or 1099 contractors)