Salesforce Business Analyst

Experience level required (Years) - Minimum 7+ years of Salesforce experience with strong leadership and influence skills.

Mandatory required skills
- Translating business requirements into solutions by understanding needs, feasibility and impact.

Preferred/Desired skills
- Demonstrates ability to influence business unit leads to meet project objectives.

• With Agile delivery experience, leading business and functional requirements definition, prioritization/scoping of requirements, perform functional testing on the deliverables.
• Can use business knowledge of Salesforce products to drive solution architecture and analysis engagement for respective streams of work.
• Experience with Salesforce Health and Life sciences cloud, Sales and Service Cloud, cloud consultant certification preferred.
• Should have worked on Salesforce Health and Life sciences, Experience Cloud, Sales Cloud and Service Cloud.
• Should have experience in LSH Cloud Knowledge Management.
• Thorough knowledge of profiles, roles, permission sets, role hierarchy, OWD.
• Demonstrates track record of major solution architecture contributions in a large enterprise.
• Leads business process redesign, roadmap planning, and estimations.
• Ability to conduct UAT training, create UAT test scripts and run E2E UAT and SIT sessions.
• Strong knowledge in Salesforce Product features and ability to configure and run POC demos with business.
• Good Problem Solving and analytical skills with good Story telling skills. Gather and write CRM functional requirements stories.
• Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project and own the design.
• Ensure success and acceptance criteria are defined for each story, review solutions and recommend improvements.
• Good Understanding of Integrations, Authentication mechanisms and deployment processes.
• Ability to interact effectively with stakeholders at all levels, internally, through customers and third parties.
• Designing technical and non-technical solutions to resolve a problem or meet customer need.
• Understanding solution architecture documents.
• Understanding different integration methods.
• Ability to run workshops with concerned stakeholders.