AI Product Operations Specialist, Customer Service Platform - USDS
Listed on 2026-07-06
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IT/Tech
Data Analyst, Data Scientist -
Business
Data Analyst, Data Scientist
Responsibilities
- Partner closely with algorithm teams to refine NLP models, improving intent recognition accuracy and routing efficiency
- Define optimization strategies based on business needs and model performance metrics
- Design and maintain a business label structure to enhance model training and classification quality
- Collaborate with customer service teams to design and implement high-quality data labeling processes
- Conduct regular quality reviews of model outputs, validating results and driving continuous improvement initiatives
- Build and maintain data monitoring systems to track model performance, detect anomalies, and identify root causes
- Analyze performance trends and use data-driven insights to propose actionable optimizations for both models and operational workflows
- Act as a bridge between business and algorithm teams, ensuring technical solutions are aligned with operational goals
- Communicate complex AI concepts and project updates clearly and effectively to non-technical stakeholders
Minimum Qualifications
- Bachelor's degree with 2+ years of relevant experience in operations (AI/NLP operations, product operations, or data analysis) or equivalent practical experience (e.g., 4+ years of relevant experience without a degree)
- Strong understanding of NLP models (e.g., BERT, GPT) and their practical business applications
- Quick to learn and adapt, with the ability to master complex business processes and AI logic
- Exceptional problem-solving skills, with the ability to independently analyze issues and drive solutions to completion
- Familiarity with AI tools and platforms for model training, fine-tuning, and evaluation, particularly in the context of customer service applications
Tik Tok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm.
We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join UsInspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless. Join us.
Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our…
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