Operations Support Specialist, IT​/Tech

Windows Senior Systems Engineer

Job Code: 895427

Lead a Service Team composed of Systems Engineers and Desktop Engineers. Plan, design, and maintain our clients' IT infrastructures both remotely and at customer sites. Troubleshoot and resolve network and system issues. Architect and implement a wide range of IT projects, such as high‑availability and virtualization. Be the escalation path for issues that other engineers are unable to resolve. Work closely with Managers, Service Coordinators, and other Engineers to meet customer service‑level commitments, and provide world‑class customer service.

Participate in projects that enhance the quality or efficiency of the Support team.

At least 8 years of experience with administering, configuring, optimizing, and maintaining Windows‑based networks. Strong experience with Active Directory, Exchange, and Windows Security. Experience with routers (Cisco), firewalls (Cisco, SonicWALL, Barracuda), and virtualization (Citrix, VMware, and Hyper‑V) is highly desirable. Self‑motivated, able to work with limited supervision, excellent time management and organizational skills. Strong verbal, written, leadership, interpersonal and client management skills, with a positive "can‑do" attitude.