Regulatory Response Analyst, Risk Containment; Bilingual French - Trust and Safety

The Regulatory Response Team, a key function within Risk Containment, specializes in navigating trust & safety issues, regulatory requirements, and compliance with global laws. The team plays a critical role in mitigating risks related to geopolitical developments and user-generated content, while ensuring timely response to escalations and coordinated action on major global incidents. This team's work directly informs enforcement decisions, shapes policy recommendations, and protects millions of users across high risk markets.

• Investigate, manage, and resolve global cases reported across multiple channels for Tik Tok, including review of potentially graphic, controversial, or offensive content across the Francophone markets.
• Craft comprehensive incident reports and clearly communicate analysis, findings, and escalation rationale to key stakeholders.
• Analyze incident trend data to identify process improvement opportunities and provide actionable recommendations to proactively enhance processes, policies, and products.
• Conduct thorough root cause analyses to address underlying issues and implement corrective actions to prevent recurrence.
• Collaborate with global, cross-functional teams, including regional Trust & Safety, Public Policy, Legal, Product, and Engineering, to develop effective solutions.
• Lead ad hoc and strategic projects from inception through successful implementation.
• Maintain composure and sound judgment in ambiguous situations.