Engineering Manager – E-commerce Post Purchase

Engineering Manager – E-commerce Post Purchase Skip to main content

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Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.# Careers Engineering Manager – E-commerce Post Purchase page is loaded## Engineering Manager – E-commerce Post Purchase Apply remote type:
Hybrid locations:
San Jose, California - USAtime type:
Full time posted on:
Posted Yesterday job requisition :
147176

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.##
** Summary
* * The
** Engineering*
* ** Manager – E-commerce Post Purchase
** is responsible for leading the strategy, technology roadmap, delivery, and operational excellence of the post-purchase ecosystem across Direct-to-Consumer and emerging commercial channels. This role owns the core Order Management System (OMS), e-commerce and other technology capabilities that support the customer journey from checkout, including fulfillment orchestration, order tracking, returns, exchanges, refunds, customer communications, customer service integrations, and post-purchase analytics.

This role requires deep expertise in e-commerce operations, order lifecycle technologies, enterprise integrations, customer experience platforms, and global commerce complexity. The Manager will work closely with Product, Business, User Experience, Supply Chain, Enterprise Architecture, Finance, Legal, Privacy, and external technology partners to deliver scalable, reliable, and customer-centric post-purchase capabilities.

The ideal candidate combines strong technical depth with business ownership, people leadership, vendor management, and strategic thinking. They should be able to modernize complex post-purchase systems, improve operational efficiency, reduce customer friction, and enable scalable omnichannel growth.##
** Your Contribution
** In this role, you will:
* Lead the technology strategy and execution for the direct e-commerce post-purchase experience ecosystem, including order management, inventory management, order orchestration, fulfillment integrations, order status, shipment tracking, returns, exchanges, refunds, warranties, customer notifications and financials management.
* Own and evolve the technical roadmap for post-purchase platforms, including order lifecycle and fulfillment platforms, ensuring alignment with business priorities, customer experience goals, operational efficiency, and long-term enterprise architecture direction.
* Partner with Product, Customer Experience, Supply Chain, Digital Commerce, IT, Finance, and Operations teams to define and deliver capabilities that improve order success, delivery transparency, returns experience, customer satisfaction, and post-purchase service efficiency.
* Lead and optimize integrations across the full order lifecycle, including commerce, OMS, ERP, warehouse, inventory, payment, tax, fraud, Merchant of Record, carrier, customer service, and analytics systems.
* Drive the architecture and operational model for scalable omnichannel capabilities across DTC, B2B, marketplaces, social commerce, reseller platforms, pop-up retail and agentic commerce channels.
* Lead modernization initiatives that improve the reliability, scalability, observability, and maintainability of post-purchase platforms and integrations.
* Define and track key post-purchase technology KPIs, including order success rate, fulfillment SLA adherence, order tracking accuracy, return completion rate, refund processing time, customer contact reduction, incident volume, integration reliability, and…