Technical Support Engineer – Handler​/Prober

Technical Support Engineer – Handler/Prober

#8346

Multiple Locations

Advantest America Inc. is part of Advantest Corporation, the world's largest provider of automated test equipment (ATE) for the semiconductor industry. The company designs and manufactures cutting‑edge testing solutions that help semiconductor manufacturers ensure the quality and performance of their products. Advantest is known for innovation, reliability, and a strong commitment to supporting its customers and employees.

Our Purpose & Values:

Mission:
Improve lives through advanced technologies and customer‑focused innovation.

Vision:
Be the most trusted and valued test solution provider in the semiconductor value chain.

Core Values:

I
- Innovation is our Lifeblood

N
- Number One is Our Aspiration

T
- Trust is our Foundation

E
- Empowerment is Our Motivation

G
- Global is our Reach

R
- Respect is our Heart

I - Inclusion and Diversity is Our Commitment

T
- Teamwork is our Approach

Y
- Yes is Our Attitude

Why Join Us

At Advantest, innovation starts with people. We're looking for curious, capable, and collaborative individuals ready to shape the future of semiconductor technology. You'll join a global team where your ideas are valued, your growth is supported, and your work makes a real impact.

We foster an integrity‑centered culture, where honesty, inclusion, and respect are the foundation of everything we do.

Tech Support Engineer Provides system‑level technical expertise in support of one or more Advantest Semiconductor Handler and Die Level Prober Equipment platforms.

Provides second‑level support to Advantest customers and customer engineers in diagnosis and resolution of handler and die level prober problems, either remotely or on‑site. Provides handler and die level prober maintenance training to Advantest customers and customer engineers. Acts as a field liaison to manufacturing divisions for support issues such as design for supportability, escalation management, and training course development. Provides technical expertise and/or project management in support of account‑specific initiatives.

Delivers second‑level remote handler and die level prober troubleshooting assistance to customers and Advantest field service personnel via telephone and/or web related resources.

• Ensures availability of taking escalation calls, including after‑hours and weekends when required.
• Works primarily with trained Customer Technicians and Advantest Customer Engineers who have already attempted to resolve their problem using standard troubleshooting methods. Usually required to devise unique troubleshooting techniques and approaches based on in‑depth system knowledge and the problem symptoms.
• Clearly and concisely documents call details in appropriate support systems such as Oracle Teleservice for future review and use in troubleshooting activities.
• Understands and utilizes remote connectivity capabilities, e.g. Web Ex, whenever appropriate.

Delivers handler and die level prober maintenance training to external customers and Advantest field service personnel.

• Acts as a Knowledge Multiplier, taking maintenance training from Divisions, improving upon it, and passing it along to field service personnel.
• Delivers standard and customized maintenance training courses to customers and field service personnel.
• Creates maintenance training course outlines and materials for delivering system maintenance training to FSE’s and Customer technicians.
• Works in conjunction with Division Customer Support and Learning Products teams to design and improve upon course materials.

Provides Escalation Management for critical or difficult system problems.

• Performs in the role of Technical Problem Manager in the Escalation Process. Functions as primary communication link between factory and field.
• In conjunction with Division Customer Support, we devise action plans to resolve system problems. These action plans often require unique approaches to help understand and characterize the problem and to ultimately resolve it.
• Provides onsite technical expertise as required to resolve system problems.

Acts as a field liaison to the Mfg. Divisions.

• Provides…