Senior Training Operations Specialist

Responsibilities

• Manage and administer learning management systems including user access, course creation, system configuration, and integrations (Skilljar and Cornerstone knowledge a plus)
• Provide technical support to customers and partners, including troubleshooting system-related problems per team SLA
• Analyze data and generate reports to track learner progress and course completion rates
• Develop and maintain documentation and guides to support the operations team in utilizing the LMS effectively
• Support the team with development operations processes and maintenance for new customers and partners
• Provide event support both on-site and remote for major customer events.

• 5+ years of experience as an LMS Administrator with specific experience in Cornerstone LMS
• United States citizenship is required
• Excellent problem-solving abilities and attention to detail with a proactive approach to identifying and resolving issues, especially using Salesforce reporting and Google Sheets
• Excellent written and verbal communication skills with the ability to collaborate with stakeholders at all levels
• Self-motivated mindset with the ability to learn quickly and adjust to change as new products and processes are introduced.