Senior Solutions Architect

Responsibilities

• Act as the primary technical interface for customers on switch-related solutions, supporting pre‑sales inquiries, solution design, deployment, and issue escalation
• Lead/support the development, integration, validation, and customer support of next‑generation CPO (Co‑Packaged Optics) and photonics‑based networking systems, including high‑speed SI/PI, thermal co‑design, optical diagnostics, and AI fabric optimization
• Lead on‑site and remote troubleshooting of complex issues involving hardware, firmware, NOS (SONiC and/or Cumulus Linux), optics, cabling, and interoperability
• Perform root‑cause analysis and coordinate cross‑functional debugging efforts with internal hardware, firmware, software teams, and ASIC vendors
• Support customer rack integration, network configuration, validation, and production deployment activities
• Develop and execute customer acceptance testing, interoperability validation, and deployment readiness procedures
• Utilize advanced Linux and network diagnostic tools to analyze logs, traffic behavior, latency, link stability, and overall system performance
• Create high‑quality technical documentation, deployment guides, troubleshooting procedures, and knowledge‑based articles
• Deliver technical training and enablement sessions to customers, partners, and internal support teams
• Own technical escalation management for critical customer issues and field support activities
• Provide pre‑sales technical support by responding to RFPs, presenting solutions, and participating in technical discussions

• Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science, or a related technical field (Master’s preferred)
• 8+ years of experience in Solutions Architecture, Technical Support, or Field Application Engineering roles focused on networking and data center solutions
• Deep understanding of Ethernet switching, data center networking, and AI/HPC cluster infrastructure
• Strong hands‑on experience with networking switch products, Cumulus Linux, and large‑scale data center deployment environments
• Proven expertise in troubleshooting complex networking issues involving hardware, firmware, and software integration
• Excellent problem‑solving, communication, and customer‑facing skills
• Ability to work effectively in a fast‑paced environment and manage multiple customer engagements simultaneously.