Product Business Analyst

Job Category: Product and Solution Management

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams.

We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

The Business Analyst at PSI supports the business through data analysis, evaluating various aspects of our processes, products, services and software to improve efficiency and quality of our products and solutions. They act as an important liaison between stakeholders and the Technology teams, seeking to determine ways to improve PSI systems to better meet customer requirements.

This role is a full-time permanent position, flexible from Monday to Friday during typical office hours. There will be occasional requirements to work non-traditional hours including evenings or weekends, and occasional travel for events, meetings and workshops. Day-to-day, this role can be performed remotely.

• Identifying the true business need of internal and external customers and separate those from existing processes.
• Acting as a point of contact with the business on behalf of the technology organization for new features and customer implementations.
• Being a leader for change and process improvement.
• Reviewing new features and client implementations to identify business requirements and coordinate with teams within technology to determine best possible solutions.
• Identifying, documenting, and tracking customer business requirements.
• Critically analyzing and prioritizing requirements elicited from customers.
• Understanding customer requirements and determine how best PSI systems can meet requirements.
• Maintaining relationships with internal and external customers, stakeholders and team members.
• Obtaining and maintaining in-depth knowledge of PSI platforms and business processes.
• Providing guidance to internal and external customers through requirements gathering to improve customer experience.
• Understanding the product strategy and roadmap, and how it can be applied to customer needs.
• Managing products throughout the product life cycle as new features and functionalities are added to the product.
• Performing product demonstrations to customers and provide detailed feedback to the product and development teams.

• Education to Bachelor’s degree level in related field is required, such as Business Analysis, Business Administration, Computer Science or MIS.
• Previous experience of work in a business analysis role is required.
• Experience of successfully engaging in multiple initiatives simultaneously with overlapping deadlines is required.
• Experience in the assessment or education industries preferred.

Benefits & Culture

At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes;

• 401k/Pension/Retirement Plan – with country specific employer %
• Enhanced PTO/Annual Leave
• Medi…