Regulatory Response Analyst, Risk Containment; Bilingual Portuguese - Trust and Safety

Responsibilities

The Regulatory Response Team, a key function within Risk Containment, specializes in navigating trust & safety issues, regulatory requirements, and compliance with global laws. The team plays a critical role in mitigating risks related to geopolitical developments and user-generated content, while ensuring timely response to escalations and coordinated action on major global incidents. This team's work directly informs enforcement decisions, shapes policy recommendations, and protects millions of users across high risk markets.

• Investigate, manage, and resolve global cases reported across multiple channels for Tik Tok, including review of potentially graphic, controversial, or offensive content across the Brazilian market.
• Craft comprehensive incident reports and clearly communicate analysis, findings, and escalation rationale to key stakeholders.
• Analyze incident trend data to identify process improvement opportunities and provide actionable recommendations to proactively enhance processes, policies, and products.
• Conduct thorough root cause analyses to address underlying issues and implement corrective actions to prevent recurrence.
• Collaborate with global, cross-functional teams, including regional Trust & Safety, Public Policy, Legal, Product, and Engineering, to develop effective solutions.
• Lead ad hoc and strategic projects from inception through successful implementation.
• Maintain composure and sound judgment in ambiguous situations.

Minimum Qualification(s):

• Bachelor's degree with relevant work experience.
• Proficiency in Portuguese required (reading and writing). This role requires reviewing content, case materials, and official documentation in local languages, as well as communication with government entities, regulatory bodies, and external partners across the Brazilian market.
• Strong knowledge of political dynamics, threat actors, social media challenges, common Trust & Safety abuse vectors, and the current regulatory landscape.
• Experience navigating regulatory inquiries and compliance frameworks, with a process oriented approach to incident management.
• Ability to thrive, manage escalations effectively, and collaborate across diverse, globally distributed teams.
• Flexibility to work across global time zones with availability for weekend shifts as required.

Preferred Qualification(s):

• Strong quantitative skills and a data driven mindset, with proficiency in SQL or Excel.
• Prior experience in Trust & Safety, fraud prevention, regulatory compliance, or risk management.
• Excellent interpersonal skills with the ability to distill complex issues for both technical and non-technical stakeholders.

Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

Tik Tok recognises that keeping our platform safe for the Tik Tok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an  Always Day 1  mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

Tik Tok is…