IT Manager

The Role

We are looking for an IT Manager who has built a professional IT program from near zero in a startup environment and grown it into something scalable, secure, and reliable.

This is not a maintenance role. You will own the entire IT function, define the processes, fix the gaps, and build the infrastructure that scales with the company. The person who joins now will shape how IT operates at Kai, not inherit someone else's playbook.

• Own the day‑to‑day health, reliability, and efficiency of the company's internal IT environment
• Administer and optimize the Microsoft 365 tenant, including Outlook, Teams, SharePoint, One Drive, and associated services
• Manage Microsoft Entra  (Azure AD), including user provisioning, group policies, conditional access, MFA enforcement, SSO configurations, and app registrations
• Maintain and continuously improve Jamf Pro MDM policies, configuration profiles, update policies, compliance baselines, and automated workflows across the macOS fleet
• Support Enterprise Security with corporate IT security posture hardening — working hand‑in‑glove with the Security team
• Own network and office IT infrastructure, including Wi‑Fi, VPN, and related tooling

• Maintain a complete, accurate inventory of all hardware and software assets across the organization
• Manage the full hardware lifecycle — procurement, registration, deployment, refresh, and secure disposal of Mac Books and peripherals
• Administer software license tracking and ensure compliance across all SaaS and on‑premise tools
• Develop and enforce policies for asset assignment, use, and return

• Evaluate, recommend, and procure IT hardware (Mac Books, accessories, AV/conferencing equipment) and software licenses
• Manage vendor relationships and ensure cost‑effective procurement aligned with budget
• Partner with Finance on purchase orders, budgeting, and IT spend forecasting
• Vet and onboard new software tools in coordination with Security and Legal teams

• Design and own a seamless, repeatable IT onboarding experience — from hardware provisioning and Jamf enrollment to M365 account setup, Entra , and access grants
• Partner with HR and department leads to ensure new hires are fully equipped and productive on Day 1
• Execute thorough, auditable offboarding procedures, including timely account deprovisioning in Entra , MDM unenrollment, hardware retrieval, and license reclamation
• Maintain and improve runbooks and checklists for both workflows

• Serve as the primary escalation point for IT support, handling hardware, software, connectivity, and account‑related issues
• Define SLAs for help desk response and resolution, and track performance against them
• Build and maintain a self‑service knowledge base to reduce repeat ticket volume and empower employees
• Evaluate and implement a ticketing/ITSM platform if not already in place

• An ownership mentality that places the well‑being of the company, our customers, and teammates at the forefront of everything the role does
• Startup experience and hustle — preferably a successful zero‑to‑one environment
• 7+ years of IT experience, with at least 2 years in an IT Manager or Senior IT Administrator role
• Deep, hands‑on expertise with Jamf Pro — configuration profiles, policies, smart groups, patch management, and zero‑touch deployment
• Strong proficiency in Microsoft 365 administration:
  Exchange Online, Teams, SharePoint, Intune, and licensing management
• Solid experience with Microsoft Entra  (Azure AD): SSO, conditional access, MFA, RBAC, and application provisioning
• Demonstrated experience managing a macOS‑first endpoint environment
• Experience owning IT asset management programs and procurement processes
• Strong understanding of IT security principles, endpoint hardening, and least‑privilege access
• Proven ability to build and document scalable IT processes and runbooks
• Excellent communication skills and a customer service orientation toward employees

• Familiarity with compliance frameworks such as SOC 2, ISO 27001, or FedRAMP as they apply to corporate IT
• Experience with Zero Trust…