Business Operations Analyst - Trust and Safety

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@2026 Tik Tok

Global Operations

Location:

San Jose

Employment Type:

Regular

Job Code:

A25828A

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The Reports & Insights Team empowers data-driven decision‑making within our organization. We are committed to delivering meaningful insights that drive continuous improvement and optimize performance across all operational areas. The Reports & Insights team owns and manages operational metrics and develops robust reporting systems and analytical insights to ensure accuracy, actionability, and timeliness of information. Our focus is on fostering collaboration, innovation, and efficiency for Trust & Safety (T&S) global functioning.

• Partner with cross‑functional stakeholders to gather, prioritize, and translate business requirements into scalable analytics and automation solutions.
• Develop and maintain scalable data workflows (e.g. Scheduled SQL queries, Python scripts or RPA bots).
• Collaborate with operations, engineering, and platform teams to improve systems integration and data flow between platforms (e.g. workflow tools and databases).
• Build, design, and monitor reporting tools that surface key metrics and operational insights. These may include data related to efficiency and quality performance in moderation teams.
• Develop and maintain technical documentation, data definitions, and user documentation to support scalable analytics solutions.
• Evaluate emerging analytics, automation, and AI technologies to improve operational efficiency, scalability, and data accessibility.
• Ensure data quality, validation, and governance standards across automated reporting and AI‑assisted workflows to support accurate, reliable decision‑making.

• 5+ years of hands‑on experience in data automation, analytics, or a related analyst role.
• Strong stakeholder management and communication skills, with the ability to translate business needs into scalable data solutions and technical concepts into actionable business insights.
• Proficient in Excel automation, data pipeline development, and scripting for automation tasks. Including proficiency in Python and SQL for data analysis, automation, and scalable data workflows.
• Experience applying data quality, validation, and governance best practices to ensure accurate, reliable, and trustworthy analytics.
• Understanding of relational databases and/or data warehousing for concepts (e.g. Big Query, Snowflake).
• Proven analytical problem‑solving skills with a keen eye for detail and process optimization.
• Familiarity with data visualization tools, e.g., Tableau, Power BI, etc.
• A Bachelor's degree or higher in Management Information Systems, Computer Science, Business Analytics, Statistics or related subjects is preferred.
• Comfortable with ambiguity; able to thrive with minimal oversight and process, while keeping leadership informed on progress against deadlines.
• Experience working in Trust and Safety scaled operations, with an understanding of content moderation workflows or workflow management systems.
• Strong organizational skills and the ability to manage multiple projects simultaneously in a fast‑paced environment.
• Experience identifying opportunities to leverage AI‑assisted tools and automation to improve reporting, operational workflows, and productivity.

The base salary range for this position in the selected city is $108000 - $151200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others.…