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Senior Escalation Manager, Product & Eng. Operations
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-08-01
Listing for:
Illumio
Full Time
position Listed on 2026-08-01
Job specializations:
-
IT/Tech
Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Illumio is seeking a Senior Escalation Manager to own end-to-end customer-facing escalations across Product, Engineering, Cloud Operations, SRE, and Security. You will lead post-incident governance, RCA tracking, and escalation program reporting while partnering with executive teams to drive customer outcomes.
The role requires 7+ years in escalation or related fields, strong SaaS/cloud experience, and exceptional communication with enterprise customers.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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