IT Manager

• Well-funded:
  With $125M raised, we have the capital, runway, and resolve to rebuild cybersecurity from first principles.
• Proven:
  We've earned the trust of Fortune 500 and Global 1000 companies, and we're just getting started. Their confidence in Kai reflects what we've built: an AI-powered cybersecurity platform that performs at the scale and speed the enterprise demands.
• Experienced founders:
  Our founding team consists of second-time entrepreneurs, each with over 20 years of experience in the cybersecurity industry. Their proven expertise and vision drive our ambitious goals.
• World-class leadership team:
  Our Heads of AI, Engineering, and Product bring extensive experience from some of the world’s most influential companies, ensuring top-tier mentorship, direction, and vision.
• Frontier AI Applied Research Team:
  Our researchers operate at the leading edge of agentic AI systems, translating breakthrough capabilities into real-world cybersecurity applications.
• Generous compensation:
  We offer highly competitive salaries, equity options, and a supportive work environment. Your contributions will be valued and rewarded as we grow together.

The Role

We are looking for an IT Manager who has done this before — built a professional IT program from near zero in a startup environment and grown it into something scalable, secure, and reliable.

This is not a maintenance role. You will own the entire IT function, define the processes, fix the gaps, and build the infrastructure that scales with the company. The person who joins now will shape how IT operates at Kai, not inherit someone else's playbook.

Responsibilities

Corporate IT Operations

• Own the day-to-day health, reliability, and efficiency of the company's internal IT environment
• Administer and optimize the Microsoft 365 tenant, including Outlook, Teams, SharePoint, One Drive, and associated services
• Manage Microsoft Entra  (Azure AD), including user provisioning, group policies, conditional access, MFA enforcement, SSO configurations, and app registrations
• Maintain and continuously improve Jamf Pro MDM policies, configuration profiles, update policies, compliance baselines, and automated workflows across the macOS fleet
• Support Enterprise Security with corporate IT security posture hardening — working hand-in-glove with the Security team
• Own network and office IT infrastructure, including Wi-Fi, VPN, and related tooling

IT Asset Management

• Maintain a complete, accurate inventory of all hardware and software assets across the organization
• Manage the full hardware lifecycle — procurement, registration, deployment, refresh, and secure disposal of Mac Books and peripherals
• Administer software license tracking and ensure compliance across all SaaS and on-premise tools
• Develop and enforce policies for asset assignment, use, and return

Hardware & Software Procurement

• Evaluate, recommend, and procure IT hardware (Mac Books, accessories, AV/conferencing equipment) and software licenses
• Manage vendor relationships and ensure cost-effective procurement aligned with budget
• Partner with Finance on purchase orders, budgeting, and IT spend forecasting
• Vet and onboard new software tools in coordination with Security and Legal teams

Employee Onboarding & Offboarding

• Design and own a seamless, repeatable IT onboarding experience — from hardware provisioning and Jamf enrollment to M365 account setup, Entra , and access grants
• Partner with HR and department leads to ensure new hires are fully equipped and productive on Day 1
• Execute thorough, auditable offboarding procedures, including timely account deprovisioning in Entra , MDM unenrollment, hardware retrieval, and license reclamation
• Maintain and improve runbooks and checklists for both workflows

IT Help Desk

• Serve as the primary escalation point for IT support, handling hardware, software, connectivity, and account-related issues
• Define SLAs for help desk response and resolution, and track performance against them
• Build and maintain a self-service knowledge base to reduce repeat ticket volume and empower employees
• Evaluate and implement a ticketing/ITSM platform if not already in place

Must Haves

• An ownership mentality that places the well-being of…