Technical Leader, Site Reliability Engineer

Job Title

Job Description

Meet the Team

Cisco's Collaboration Business Unit empowers people and organizations worldwide to connect, communicate, and innovate seamlessly.

You will collaborate with a global team of software engineers and SREs responsible for delivering extraordinary collaboration experiences  team supports backend services deployed worldwide and works closely with development, product, and operations partners to ensure reliability and performance.

Webex is powering the shift to the hybrid workforce, helping people stay connected in a rapidly evolving digital world. We cultivate a startup-like culture that values innovation, ownership, and collaboration, while offering the scale and impact of a global technology leader.

Who We Are

Cisco Collaboration is the global engine of hybrid work, delivering the secure, AI-driven communication platform that connects millions of users and empowers the world's largest enterprises to innovate together. The Persistence Team is a foundational component of this ecosystem. We provide Database-as-a-Service (DBaaS) at a large scale, managing distributed data footprints globally across private datacenters and AWS. We are responsible for the deployment, reliable operations, and resilience of the technology that powers the entire Cisco Collaboration Suite.

Who You'll Work With

You will join a globally distributed team of experts with diverse backgrounds who take pride in maintaining high availability with zero-downtime migrations. Our footprint is vast; you will collaborate with technical leads and architects across the entire Webex portfolio. You'll also partner with our security teams to ensure our US Federal environments remain compliant. You'll participate in a follow-the-sun on-call rotation during your regions daytime hours.

About You

You are a distributed big data enthusiast who believes that if you have to do it twice, you should automate it. You thrive on solving complex "stateful" problems in a "stateless" world and are passionate about building resilient infrastructure that can survive regional outages.

Some of the things you will work on

• Architect & Deploy:
  Design and implement large-scale solutions for Cassandra, Kafka, and Open Search across hybrid environments (AWS & Private Cloud).
• Automate Everything:
  Lead cloud engineering projects using Terraform, Ansible, and Kubernetes to improve service reliability and deployment velocity.
• Scale & Optimize:
  Lead capacity planning and performance tuning for high-throughput production systems.
• Ensure Integrity:
  Manage automated workflows for backups, security patching, and incident management with a focus on quality assurance in live environments.
• Stakeholder Leadership:
  Act as a consultant to application teams, guiding them on data access patterns and cloud migration strategies.

Minimum Qualifications

• 8+ years hands on experience (deploy, monitor, scale, and upgrades) with distributed database technology such as Cassandra DB, Open search, Kafka, PostgreSQL
• 5+ Years managing AWS infrastructure at scale.
• 5+ Years experience with infrastructure automation and Dev Ops practices such as CI/CD tools (Jenkins, Git Hub Actions, Git Lab CI) and Infrastructure as Code tools (Terraform, Ansible, Kubernetes), Python
• 5+ years experience supporting live production systems for customer facing software as a service
• 3+ years of experience leading technical projects, including responsibility for task estimation, milestone tracking, and stakeholder communication processes.

Preferred Qualifications

• Exposure to modern data platforms including data pipelines, streaming systems, AL/ML and GenAI workloads
• Experience writing data driven applications in Java or Python and familiarity with data access patterns in software
• Experience in regulated US Federal environments

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions,…