QA Analyst Salesforce
Listed on 2026-08-05
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IT/Tech
IT QA Tester / Automation, Systems Analyst, IT Business Analyst, IT Consultant
QA Analyst Salesforce
Babel, enriching people through technology
BABEL is a multinational technology consulting firm specialized in applying its services and technological knowledge in the digital acceleration processes of its clients, large companies, and public organizations.
Our strategic plan?
We look to the future! Our strategic plan Hiperespacio 2029 promises to be an exciting journey, full of opportunities to grow and develop professionally. Reaching 1000 million in revenue, a challenge that we are sure that with the collaboration and talent of our people, will be another success story that we will write together.
What we seek?
We are looking for a QA Analyst Salesforce with experience in functional quality assurance and end-to-end testing on solutions implemented in Salesforce Service Cloud and Salesforce Sales Cloud. The position will be responsible for ensuring that developments, configurations, automations, and integrations meet the acceptance criteria, business rules, and quality standards defined for the project, accompanying the entire testing cycle, from the refinement of user stories to UAT testing support.
Vacancies available for people from Costa Rica, Guatemala, and El Salvador
The ideal profile is an analytical person, detail-oriented, and with excellent ability to identify functional risks, document findings clearly, and collaborate with multidisciplinary teams in agile environments to ensure high-quality deliveries.
Essential Requirements
- Bachelor’s degree in Informatics, Computing, Systems, or related field
- Minimum 3 years of experience as a Functional QA
- At least 3 years of experience participating in projects with Salesforce Service Cloud and/or Salesforce Sales Cloud
- Experience in digital transformation projects, CRM, or Salesforce implementation
- Experience working under agile methodologies such as Scrum
- Experience participating in the refinement of user stories and validation of acceptance criteria
- Experience in designing and executing functional tests, regression tests, integration tests, and end-to-end tests
- Experience designing test cases, test sets, and test executions
- Ability to document test evidence clearly, traceable, and reusable
- Experience managing defects, reporting severity, priority, reproduction steps, and evidence
- B2+ level of English
- High analytical capacity, attention to detail, and critical thinking
- Excellent communication skills and collaborative work with technical teams and business users
- Desirable experience in retail, financial services, telecommunications, or customer service sectors
Technical Requirements
- Experience using Jira, Confluence, and Xray for Jira for test management, planning, and execution
- Experience using Salesforce Sandbox and Salesforce Lightning Experience
- Experience working with Salesforce Service Cloud and Salesforce Sales Cloud
- Knowledge in validating functional configurations of Salesforce, including record types, page layouts, mandatory fields, visibility rules, and field dependencies
- Experience validating processes related to Cases, Opportunities, Accounts, Contacts, and their relationship with the Salesforce data model
- Experience validating declarative automations such as Flows, Validation Rules, Assignment Rules, Email Alerts, and automatic field updates
- Experience validating profiles, permission sets, queues, roles, and accesses according to the defined security matrix
- Experience executing integration tests with APIs, middleware, Docu Sign, Service Now, or other related systems
- Experience using tools for API testing, such as API Life Cycle or equivalent tools
- Experience validating Salesforce reports and dashboards
- Domination of Excel or Google Sheets for the elaboration of test matrices, evidence management, and result tracking
- Knowledge in Data Loader for data loading and validation
- Knowledge in Postman for basic API testing
- Knowledge of Git or Git Hub for consultation of technical documentation and project artifacts
Main Responsibilities
- Participate in the refinement of user stories associated with Salesforce Service Cloud and Sales Cloud
- Review and validate the definition of acceptance criteria of user stories
- Design test cases, test sets, and test…
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