IT Support Specialist – Level 1

Triple Crown is a nationwide technology and engineering firm that connects top-tier talent with some of the most innovative companies in the world. Specializing in Hardware, Embedded, Software, and Mechanical engineering, we’re trusted by Fortune 500 companies and fast-growing startups to deliver highly skilled professionals.

With five offices across the U.S. and a candidate-first approach, we move fast to meet the demands of today’s most complex projects. Our team is relationship-driven, results-focused, and passionate about helping engineers and clients thrive.

Recognized as one of the largest and fastest-growing staffing firms in the industry, we’re proud of our bold, high-energy culture built on strong values, real collaboration, and unlimited growth potential.

The IT Support Specialist I provides first-level technical support to employees across the organization, ensuring timely resolution of technology issues while delivering an exceptional customer service experience. This role supports end-user hardware, software, mobile devices, and enterprise applications, serving as the first point of contact for IT support requests and escalating more complex issues to senior IT staff when appropriate.

Reporting to the IT Lead, the IT Support Specialist I plays a key role in supporting the organization's day-to-day technology operations, ensuring employees have reliable technology and timely technical support to remain productive.

• Serve as the first point of contact for technology support requests from employees and contractors, providing assistance through the IT ticketing system, email, phone, and in-person support.
• Respond to and resolve support requests in accordance with established service level expectations (SLAs).
• Troubleshoot and resolve common hardware, software, printer, mobile device, Microsoft 365, and network connectivity issues through both remote and in-person support.
• Build positive working relationships by delivering responsive, courteous, and solution-oriented technical support.
• Prepare, image, deploy, maintain, and recover company-issued laptops, monitors, peripherals, and other endpoint devices in accordance with IT standards.
• Set up new employee workstations and assist with onboarding and offboarding activities, including account provisioning, equipment deployment, and device recovery.
• Escalate unresolved or complex issues to senior IT staff while documenting troubleshooting steps and maintaining ownership through resolution.
• Identify recurring support issues and recommend process improvements, documentation updates, or knowledge base articles to improve service delivery.

• Create, modify, and disable user accounts, passwords, distribution groups, and permissions in accordance with established procedures.
• Assist with Microsoft 365 administration, including Outlook, Teams, One Drive, and related applications.
• Support endpoint management activities, including software installation, updates, and basic device configuration.
• Maintain accurate inventory records for hardware, software, peripherals, and assigned technology assets throughout their lifecycle.
• Follow established security policies and promptly report suspected security incidents, phishing attempts, or unauthorized access.

• Deliver friendly, professional, and timely customer service while communicating technical information in a clear and understandable manner and ensuring users are informed throughout the support process.
• Document support requests, resolutions, and knowledge articles within the IT service management system, maintaining accurate records and up-to-date SOPs for training and operational consistency.
• Assist with office technology setups, conference room equipment, printers, and audiovisual systems.
• Support scheduled maintenance activities and occasional after-hours work during technology deployments or upgrades.
• Perform other duties as assigned.

• Associate degree in information technology, Computer Science, or a related field preferred, or an equivalent combination of education, certifications, and…