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CX Automation Lead: AI-Powered Support & Triage
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-08-16
Listing for:
Doist
Full Time
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
AI Business & Operations, HelpDesk/Support
Job Description & How to Apply Below
Archive is hiring a CX Operations & AI Enablement Specialist to own the AI-driven triage and Zendesk system that powers our Customer Operations across support, trust & safety, and partner experience. You’ll diagnose issues, ship new automations, and scale a mostly-automated workflow while maintaining brand voice.
This builder-type role requires fluency in Zendesk, passion for AI-enabled automation, and comfort delivering tangible improvements in a lean, fast-moving environment.
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