Managed Services Networking & Security Enterprise Services Architect

Location:

Remote (U.S.)

You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.

The Managed Services Enterprise Architect bridges strategic security architecture with hands-on managed services delivery, ensuring that both the design and ongoing operation of network and security systems meet client needs, regulatory requirements, and performance SLAs. It requires a blend of technical expertise, operational management, and client-relationship skills. Must be based in the United States. Travel up to 30% may be required.

• Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.
• Author operational runbooks and automation to run the service repeatably.
• Government or enterprise security experience is advantageous.
• Deep knowledge of networking principles, TCP/IP, firewalls, IDS/IPS, authentication, and general networking.
• Experience with NSX, cloud security, and secure configuration management.
• Proficiency in cyber-attack response, threat detection, and risk-based controls.
• Leadership and mentoring abilities.
• Strong customer-facing and stakeholder management skills.
• Ability to work in a fast-paced, multi-client environment.
• Design and implement secure network architectures, including cloud hosting, operating system hardening, and integration of security tooling.
• Develop and maintain firewall/IPS rules, test new security products, and review application/system security controls.
• Create network diagrams, flowcharts, and documentation for all security products and procedures.
• Collaborate with network systems teams to remediate infected systems and support secure network operations.
• Lead and mentor technical teams, providing oversight of budget, contract milestones, and SLA compliance.
• Troubleshoot and resolve security alerts, manage customer expectations, and deliver executive-level reporting.
• Develop training modules and materials for new and existing security personnel.
• Coordinate with sales, pre-sales, and product teams to deliver solutions, integrate clients into managed services, and evaluate cybersecurity solution performance.
• Act as a subject-matter expert for clients, validating Statements of Work and ensuring service delivery against contracts.
• Manage and monitor customer security devices remotely.
• Troubleshoot and resolve storage and network configuration issues in collaboration with vSphere administrators.
• Use SIEM tools (e.g., Splunk, Arc Sight) for monitoring, analysis, and reporting.
• Apply cyber-attack defense techniques and threat detection to protect enterprise environments.

• 10 to 15 years in network and security managed-services operations.
• Strong operational competencies across monitoring and observability, automation, incident and change management, and cost management.
• Proven experience operating networking environments supporting production, mission-critical workloads.
• Strong understanding of AWS, Azure, & GCP networking and connectivity models.
• Excellent communication and customer service management skills, including the ability to run service reviews with customer leadership.
• Experience integrating AI into service offerings, building or leveraging AI/ML platforms to resolve tickets, surface optimization opportunities, and drive AIOps, is a major plus.
• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field preferred.
• Experience with in a Managed Services Provider (MSP) environment.
• General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training).
• Deep familiarity with Palo Alto firewall environments.
• Certifications in one of the following: CISSP, CEH, GIAC, CISA, CCNP, CCIE, CCNA, SANS, ITIL, PMP preferred.

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