Senior IT Security Operations Engineer

Senior IT Security Operations Engineer

Remote within the United States (with a hybrid preference for San Jose, CA) role, reporting to the Director - Zscaler in the Corporate Infrastructure department.

This is the operational backbone of the security team, you will keep policies tuned, alerts triaged, and platforms healthy while supporting Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Zscaler Digital Experience (ZDX), AI Security, and Cloud Security (CSPM/DSPM) to mature our Dev Sec Ops  model.

• Provide day-to-day operational support, configuration, policy tuning, and platform health monitoring for ZIA, ZPA, ZDX, AI Security, and Cloud Security
• Configure and maintain zero trust policies covering user-to-application access, posture checking, SSL/TLS inspection, content filtering, and access control
• Deploy and tune Cloud Security Posture Management (CSPM) and Data Security Posture Management (DSPM) policies, collaborating with environment owners on remediation
• Utilize ZDX to monitor application and user experience issues, correlating findings with network and security telemetry to identify root causes
• Support DLP policy tuning, alert triage, SOP documentation, and on-call incident response while helping automate repetitive workflows

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action, taking full accountability for security platform health with high integrity.
• You are driven by innovation. You have a deep curiosity for how things work and leverage automation and AI tools to continuously improve security workflows.
• You champion simplicity. You are skilled at distilling complex cloud, network, and security architectures into clear, simple, and actionable operational procedures.
• You are a high-trust collaborator. You build strong cross-functional partnerships across environment owners, support teams, and product groups to drive security outcomes.

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• U.S. Citizenship required due to specific customer security requirements
• 5+ years of experience in IT security operations, network security, or a related technical domain
• Hands-on experience administering Zscaler ZIA and/or ZPA security platforms
• Working knowledge of zero trust concepts, including identity verification, role-based access control, network segmentation, and posture checking
• Practical understanding of cloud architecture (AWS, Azure, GCP), OS fundamentals (Windows, macOS, Linux), networking concepts, and authentication protocols

• Hands-on configuration experience with SSL/TLS inspection, DLP, SIEM integration, log streaming (NSS), and EDR platforms such as Crowd Strike Falcon
• Strong network troubleshooting skills utilizing tools like tcpdump, Wireshark, ping, and trace route/MTR alongside familiarity with Dev Sec Ops  workflows
• Active technical certifications such as Zscaler ZCCA/ZCCP, Crowd Strike CCFA/CCFR, Security+, or CISSP

Base Pay Range $134,000 - $167,500 USD

Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Zscaler is committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by…