Deskside Support Technician

Employment Type:

Full-Time W2

3–5 years

• We are looking for a skilled Deskside Support Engineer with 3–5 years of experience in IT infrastructure support.
• The engineer will provide onsite technical support covering basic networking, data center operations, monitoring tools, hardware troubleshooting, operating systems, and ITSM tools.
• The role also requires coordination with internal teams, customers, vendors, and remote technical teams to troubleshoot and resolve technical issues.

• Basic knowledge of network devices such as switches, routers, and wireless access points, preferably Cisco and Riverbed.
• Basic understanding of assigning switch ports to specific VLANs.
• Patch phone ports to switches as required.
• Basic troubleshooting and configuration of Avaya VoIP phones.
• Troubleshoot fiber-link issues between switches and communicate findings effectively to remote technical teams.
• Troubleshoot and replace network switch chassis blades when required.
• Knowledge of Data Center Infrastructure Management applications is preferred.
• Perform periodic, minimum twice-weekly, visual checks of IDF rooms for cooling and power status, including UPS alarms and PDU health.
• Basic knowledge of Control-M, EMC Avamar, and Data Domain.
• Basic knowledge of monitoring tools such as Solar Winds.
• Basic understanding of networking and operating systems.
• Assist network and data center administrators, internal teams, customers, and vendors with technical troubleshooting.
• Basic knowledge of servers and storage devices.
• Ability to understand and interpret monitoring tool alerts and results.
• Basic knowledge of ITSM tools, preferably Service Now.
• Basic knowledge of backup technologies, preferably EMC Avamar.
• Basic knowledge of Windows, UNIX, and Linux operating systems.
• Basic understanding of Active Directory, MS Exchange, and File/Print Server environments.
• Experience working in an SLA-based environment.
• Knowledge of server performance monitoring is preferred.