Salesforce Program Manager

Role & responsibilities

• Lead end-to-end Salesforce programs from strategy and planning through implementation, deployment, and post-production support.
• Define program scope, objectives, roadmap, milestones, deliverables, budgets, and resource requirements.
• Manage multiple Salesforce projects and work streams simultaneously while ensuring alignment with business objectives.
• Coordinate Salesforce teams including Business Analysts, Developers, Architects, QA, Administrators, Dev Ops, and external implementation partners.
• Establish program governance, delivery standards, reporting structures, and performance metrics.
• Work closely with business and executive stakeholders to gather requirements, prioritize initiatives, and communicate program progress.
• Manage risks, issues, dependencies, scope changes, budgets, and delivery timelines.
• Oversee Salesforce integrations with enterprise applications, APIs, middleware, data platforms, and third-party systems.
• Ensure Salesforce solutions follow platform best practices, security standards, data governance, and enterprise architecture principles.
• Drive Agile/Scrum ceremonies, release planning, sprint execution, and continuous improvement.
• Manage vendors, system integrators, contracts, deliverables, and service-level expectations.
• Monitor program KPIs, financial performance, resource utilization, quality, and business outcomes.
• Lead change management, stakeholder adoption, training coordination, and organizational readiness.
• Provide executive-level status reports, escalation management, and recommendations to senior leadership.
• Identify opportunities to optimize Salesforce processes, platform capabilities, automation, and overall business value.

• 5 to 10 years of experience in program/project management, with significant experience managing Salesforce implementations or transformation programs.
• Proven experience managing large-scale Salesforce programs involving multiple teams, business units, and technology work streams.
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, CRM processes, Salesforce implementation lifecycle, and platform capabilities.
• Experience working with Salesforce Architects, Developers, Administrators, Business Analysts, QA teams, and external system integrators.
• Strong understanding of Salesforce integrations, APIs, middleware, data migration, security, release management, and enterprise architecture.
• Excellent knowledge of Agile/Scrum, program governance, PMO processes, risk management, budget management, resource planning, and change management.
• Strong stakeholder-management and executive-communication skills, with the ability to work effectively with business and technology leadership.
• Experience managing vendors, implementation partners, budgets, contracts, timelines, and geographically distributed teams.
• Proficiency with program/project management tools such as Jira, Azure Dev Ops, Confluence, MS Project, Smartsheet, or equivalent platforms.
• Strong analytical, decision-making, negotiation, problem-solving, and leadership capabilities.
• Bachelors degree in Computer Science, IT, Engineering, Business Administration, or a related discipline.
• Salesforce certification such as Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, or Administrator is preferred.
• PMP, PRINCE2, PMI-ACP, SAFe, CSM, or PSM certification is an advantage.
• Experience delivering Salesforce transformation programs within large enterprise or multinational organizations is highly desirable.
• UAE/GCC experience and familiarity with working in multicultural, cross-functional environments would be an added advantage.