Engineering Project Manager

The application window is expected to close on: 10/01/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

CX Engineering – Workflow and Intellectual Capital designs, builds, and operates the platforms, automation, and knowledge capabilities that power Cisco’s global technical-support experience. Our portfolio spans case management, troubleshooting, AI capabilities, automation platforms, intellectual capital, security and compliance, and supporting infrastructure. We partner across product, engineering, operations, security, and service delivery to transform complex support needs into secure, scalable solutions— from discovery through production and operationalization.

Our globally distributed team combines product and program leadership, architects, engineers, and change and release professionals around a common commitment to measurable customer and business outcomes. Joining this team means helping shape how AI, automation, and modern engineering workflows improve engineer productivity and customer and partner experiences at Cisco scale.

Your Impact

Lead end-to-end delivery for approximately 2–5 complex products, tools, or platform capabilities from requirements and planning through release and operationalization. Partner with Product Managers to convert product priorities into executable plans, delivery milestones, technical dependencies, and measurable outcomes. Coordinate multiple Agile teams and cross-functional stakeholders across engineering, architecture, security, operations, vendors, and customer-facing organizations. Proactively manage scope, schedule, resources, risks, and critical-path decisions while providing leaders with clear status, options, and recommendations.

Drive launch and operational readiness so that delivered capabilities are supportable, adopted, measurable, and positioned to achieve their intended customer and business outcomes.

Minimum Qualifications

• Bachelor's degree in STEM with 5+ years of experience or Master’s degree years with 3+ years of experience in program or product manager role.

• Experience with technical program delivery using Agile, Scrum, or SAFe practices.

• Experience using agile project methodologies with the use of technologies such as Jira, Confluence or Share Point

Preferred Qualifications

• PMP Certification
  -Lean Six Sigma certification or Business Process Management or continuous improvement experience

• Experience in identifying, analyzing, and resolving program issues

• Experience in integrating roadmaps, cross-team dependencies, and delivery metrics

• Experience applying AI, automation, or agentic AI or AI-enabled automation capabilities to program management, service delivery, or operational processes, with a clearly defined business or operational result.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain…