Global FOC Shift Supervisor - Data Center Infrastructure

Responsibilities

The global data center operation team supports the company's fast growth by operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable.

This role offers the opportunity to support global hyperscale data center facility infrastructure operations across multiple regions, working closely with facility managers, business teams, vendors, and cross-functional stakeholders.

The position provides exposure to large-scale facility O&M, emergency response, risk management, operational governance, and platform capability building. Candidates will play a key role in improving global operational standards, service reliability, and O&M quality across a rapidly growing infrastructure environment.

We are looking for candidates who can:

Minimum Qualifications:

• 3+ years of working experience in data center infrastructure O&M. Familiar with relevant emergency management procedures.
• Effective communication and collaboration with global teams, vendors and partners. Strong ability to respond to unexpected faults and emergencies, with solid skills in cross-team arrangement, problem breakdown and resource coordination.
• Sound logical thinking and a strong sense of responsibility. Skilled in office and data tools, with standard documentation habits. Able to compile and update workflows and technical documents in a timely manner as required.

Preferred Qualifications:

• Bachelor's degree or above preferred, in Electrical Engineering, Mechanical Engineering, Facilities Management, Data Center Operations, Computer Engineering, or related technical disciplines. Equivalent hands-on O&M experience may also be considered.
• Good risk identification capability. Able to accurately assess major risks and complete standardized escalation and reporting. Possess closed-loop management awareness, as well as strong comprehensive analysis and problem-solving skills.
• Familiar with management workflows and O&M systems for data center infrastructure. Experience in developing large-scale infrastructure O&M systems is a plus. Strong data awareness and O&M quality control skills; proficient in KPI tracking, data analysis and fault troubleshooting.
• Candidates with experience in large enterprises, global cross-team collaboration and end-to-end fault coordination are preferred.

Founded in 2012, Byte Dance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including Tik Tok, Lemon8, Cap Cut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, Byte Dance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of Byte Dance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As Byte Dancers, we strive to do great things with great people.…