Program Manager - Infrastructure​/Tools

Location: San Jose, California, United States

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Supermicro is seeking a highly organized and detail-oriented Program Manager - Infrastructure/Tools to lead and manage critical internal tools and marketing operations within the Marketing Department. This role will define requirements and drive the development of internal tools and processes - including employee-facing platforms (internal software, communication tools, marketing portal), cross-functional tools (project management, analytics, data platforms), and infrastructure/operational products that serve other teams internally.

The role will also manage sales tool enhancements, oversee ISO documentation, and maintain the Marketing Department Handbook. The ideal candidate will be proactive, process-driven, and comfortable collaborating across cross-functional teams, including with software developers.

Internal Tools & Process Engineering

• Define requirements and drive the development of internal tools and processes to improve marketing and sales efficiency.
• Lead process reengineering initiatives to optimize marketing and sales workflows.
• Identify bottlenecks and implement best-practice improvements across marketing operations.
• Focus on employee-facing tools and platforms (internal software, communication tools, marketing portal), cross-functional tools (project management, analytics, data platforms), and infrastructure/operational products that serve other teams internally.

Sales Tool Enhancement

• Manage the sales tool enhancement process, including gathering requirements from sales and marketing stakeholders.
• Develop detailed functional specifications and user stories.
• Interface with software developers and technical teams to prioritize, track, and implement enhancements.
• Ensure timely delivery and testing of improvements to sales tools and platforms.

ISO Documentation & Compliance

• Review, update, and maintain Work Instruction Procedures (WIPs) for ISO compliance (e.g., ISO 9001).
• Create new WIPs as required by the ISO team across marketing functions, including events, web, product samples, and collateral.
• Lead pFMEA (Process Failure Mode and Effects Analysis) activities and track department-level KPIs to support continuous improvement and ISO compliance for the Marketing Department.
• Prepare required documents and support external ISO audit processes.
• Coordinate with marketing teams to ensure documented procedures are current and accurate.

Marketing SOP Handbook Management

• Own and maintain the Marketing Department’s SOP handbook.
• Work closely with team leads across creative, communications, social media, advertising, web, product marketing, and events to document and refine standard processes.
• Ensure SOP content is clear, consistent, and aligned with overall brand and compliance standards.

Additional Responsibilities

• Develop and execute channel marketing strategies and activities to support partner enablement and joint go-to-market efforts.
• Collaborate cross-functionally with Sales, Product Marketing, Engineering, Operations, Legal, and Finance teams to align programs with business objectives.
• Monitor program performance, generate insights and reports, and…