OSS Technician

Role : OSS Technician

Location :
San Jose, CA (Onsite)

Contract

The OSS Technician provides both in-person and remote IT support for employees, ensuring timely resolution of hardware, software, operating system, and account-related issues while delivering an excellent customer experience. This role supports day-to-day IT operations, employee onboarding, conference room technology, endpoint deployment, and engineering-specific support in a fast-paced enterprise environment.

• Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams (Minimal MacOS Support).
• Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues.
• Image, configure, deploy, and maintain laptops and workstations using SCCM, Auto Pilot and enterprise deployment standards.
• Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software.
• Support onboarding activities by ensuring new employees receive fully functional equipment and access to required resources.
• Troubleshoot Active Directory account issues, password resets, Multi-Factor Authentication (MFA), VPN connectivity, BIOS updates, driver installations, and endpoint configuration.
• Assist engineering teams with Linux workstation and Virtual Desktop Infrastructure (VDI) support, including CentOS and Red Hat environments.
• Configure user access to network shares and organizational resources while following established security policies.
• Maintain and troubleshoot conference room audiovisual systems to ensure reliable meeting experiences.
• Participate in IT service events, endpoint health initiatives, and preventative maintenance activities, including device security checks and performance optimization.
• Document troubleshooting steps, follow established IT procedures, and elevate complex issues to appropriate engineering or infrastructure teams.
• Maintain high customer satisfaction while balancing service quality, response time, and company standards.

• Windows, and Linux administration
• SCCM / Microsoft Endpoint Configuration Manager
• Active Directory
• Microsoft 365
• Remote support (Teams, Zoom, Remote Desktop)
• VPN & MFA troubleshooting
• Hardware diagnostics and repair
• Customer service and communication
• Enterprise desktop support
• AV / Conference Room support