Product Operation Manager-POI- Local Service

Responsibilities

About the Team

With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local services platform for users and partners.

In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.

At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

• Conduct user experience evaluation and research on POI products for Tik Tok US business, formulate data evaluation standards. Collaborate with product and labeling teams to iterate evaluation capabilities and deliver evaluation results, and take accountability for delivery quality of evaluation outputs and manual operation efficiency.
• Research the launches and iteration updates of competitors in the local services industry, and propose product recommendations and matched solutions for diverse business scenarios.

• Bachelor’s degree or above, 3+ years of experience in local services, maps / location-based services or O2O industries.
• Proven track record of driving business metrics through campaigns or growth initiatives, especially in user permissions, product adoption, or funnel optimization.
• Strong learning agility and ownership mindset; able to quickly understand new products, policies and systems, and independently drive projects forward in a fast-paced environment.
• Excellent cross-functional communication and stakeholder management skills; capable of coordinating multiple teams and pushing complex initiatives end-to-end under ambiguity.
• Strong data literacy and structured thinking; comfortable using data to define problems, evaluate performance, and make decisions.
• Goal-driven, resilient and detail-oriented; able to balance long-term strategy with hands-on execution and rapid iteration.

• Strong product and data sense, data analytics and problem solving skillset
• Deep understanding of user behavior and in-app experience is a plus.
• Experience with dashboards, experiments or SQL is a plus.

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring…