Data Center Solutions Engineer

Job Title:

Staff Data Center Solutions Engineer

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

As Staff Data Center Solutions Engineer you will be the primary technical point of contact from the Data Center side for customers planning, deploying, and validating large-scale GPU clusters — at customer sites, in Supermicro-owned facilities, and in partner colocation environments. This is a fulfillment role serving customers directly, day one as an individual contributor, with a clear path to leading a small team as the group scales.

This role suits a Staff Data Center Solutions Engineer who wants to grow into broad GPUaaS solution engineering while advising customers on Supermicro's DCBBS liquid-cooled (DLC) and air-cooled product lines — CDUs, Sidecars, cooling towers, and chillers. You don't need to be a professional software developer, but you should understand how software is built well enough to guide internal tooling work and speak credibly to technical customers and internal engineering teams alike.

Strong presentation and communication skills are essential — you'll regularly be the person customers trust in the room.

Drive Data Center Systems Planning & Deployment: Work directly with customers to plan, deploy, and validate GPU cluster deployments, coordinating infrastructure build-out, rack power-up, network fabric bring-up, cooling commissioning, and system validation.

Customer Advisory on Cooling & Power Products: Advise customers on Supermicro's DCBBS DLC and air-cooled product lines — CDUs, Sidecars, cooling towers, and chillers — helping them select and configure the right solution for their deployment.

BMS & Infrastructure Monitoring Integration: Connect and configure Building Management System (BMS) monitoring integrations alongside datacenter infrastructure monitoring tools (power, cooling, environmental) to ensure clusters are deployed into healthy, well‑instrumented environments.

AI/Neo Cloud & GPUaaS Expertise: Apply strong working knowledge of Neo Cloud infrastructure and GPUaaS platforms, including Agentic AI tooling, to guide deployment decisions, automate diagnostics, and troubleshoot issues unique to AI infrastructure.

Internal Tooling Direction: Partner with engineering to scope and direct internal tooling and automation using Agentic Coding tools, applying software development understanding without requiring hands‑on coding as a core function.

Cross-Team Technical Leadership: Diagnose complex, multi-disciplinary issues spanning power, cooling, networking, and compute, and lead (often dotted‑line) teams through resolution during critical deployment windows.

Customer-Facing Delivery: Serve as the primary technical point of contact for customers throughout planning, deployment, and validation, managing expectations and communicating status/issues clearly.

Partner Datacenter Coordination: Work with partner colocation facility teams to align on power, cooling, and space readiness ahead of and during deployments.

AI Factory Service Strategy: Contribute to strategies and improvements for Supermicro's end-to-end AI Factory deployment services, drawing on direct customer fulfillment experience to identify gaps and opportunities.

Documentation &…