Digital Workplace & Automation Specialist - Dreem Health

Your Opportunity

The Workplace Technology & AI Automation Specialist owns the digital backbone of the employee experience at Sunrise/Dreem Health: IT provisioning and support, user access management, and the design and delivery of AI-powered automations across non-clinical teams. This role exists because we are a remote-first, fast-scaling organization where tooling, access, and AI capability are expanding faster than our processes can absorb.

The role has two halves that share one purpose — removing friction so people can do their best work.

• The first half is operational: provisioning hardware and accounts, managing access and permissions, and being the first line of support when something breaks.
• The second half is developmental: identifying repetitive, low-human-value transactional work across non-clinical teams (Operations, G&A, Product, Sales & Marketing) and building the AI-powered solutions — agentic workflows, automations, integrations — that eliminate or streamline it.

This is a foundational hire for the function. The person in this role will both execute hands‑on (provisioning a laptop, fixing an access issue, running a training session) and define the roadmap for how Sunrise's digital workplace and AI capability should evolve as headcount roughly doubles over the next 18 months. It sits in People & Culture because the lens that matters most is the employee's experience of technology — not the technology itself.

The dotted line to the CTO reflects the close partnership required on tooling, governance, and security as this role's IT and AI work intersects with the broader technology function.

IT Provisioning & Support (50%)

• Manage end-to-end device and account provisioning for new hires, in partnership with the recruitment and onboarding process (hardware ordering, MDM enrollment via Deel IT, core software accounts)
• Own day-to‑day IT support for Sunrise staff: troubleshooting hardware, (non-clinical) software, and connectivity issues; triaging and resolving tickets; escalating to external vendors when needed
• Manage user access provisioning and deprovisioning across core systems (Google Workspace, Slack, Notion, HRIS, and other company tools), ensuring access aligns with role and is removed promptly on departure
• Maintain an accurate inventory of company hardware, software licenses, and SaaS subscriptions; identify redundant or underused tools
• Partner with the CTO's team on IT governance, security baseline (e.g., access reviews, device compliance), and vendor management for digital workplace tools (e.g., Deel IT, Notion, Google, Claude team…)
• Define and continuously improve onboarding/offboarding IT checklists to ensure a smooth day‑one experience, particularly for remote hires