ServiceNow TPM Marketing
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-09-17
Listing for:
Jade Global, Inc
Full Time
position Listed on 2026-09-17
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Service Now TPM for Marketing - US1 Role Overview Key Responsibilities
- Platform Solutioning & Support
- Perform L1 and L2 solutioning on the Service Now platform.
- Collaborate with architects and designers to refine requirements and validate feasibility.
- Requirements & Story Management
- Break down PRDs into detailed user stories.
- Manage backlog, maintain story hygiene, and ensure stories are test-ready.
- Track delivery status and follow up with engineers to ensure on-time execution.
- Execution & Delivery Support
- Drive UAT testing, validate outcomes, and close development tasks.
- Provide structured reporting on progress, risks, and blockers.
- Hypercare & Incident Management
- Support post-go-live stabilization during the hypercare period.
- Triage incidents, track resolution, and report on hypercare performance.
- Collaboration with Core TPMs
- Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.
- Ensure smooth handoffs and visibility across all levels of product management.
- Hands‑on knowledge of the Service Now platform with ability to solution requirements.
- Experience translating business requirements / PRDs into detailed user stories.
- Strong backlog management, story hygiene, and execution‑tracking skills.
- Familiarity with Agile delivery tools (e.g., Service Now Agile, Jira).
- Strong communication and reporting skills, with ability to simplify complex topics.
- Exposure to hypercare, incident triage, and post‑go‑live support.
- 4–7 years of TPM or equivalent experience in SaaS / enterprise platforms.
- Experience with Customer Success, CSP, or related Service Now modules.
- Ability to operate in fast‑paced, cross‑functional environments with global teams.
Talented people are drawn to world‑class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world.
We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees.
We seek to provide the benefits you need while standing behind you every step of the way.
- Our programs include health-related policies and leave donation policy.
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