Campaign Coordinator, IT​/Tech

Role Summary

The Campaign Coordinator manages the full lifecycle of personalized digital experiences across Adobe surfaces. This includes requirement gathering, backlog management, content authoring, campaign execution, quality validation, production monitoring,and support. The role combines agile delivery with hands‑on operational work. It requires close collaboration with Product, Engineering, and Operations teams to reliably deliver and improve digital experiences for millions of global customers.

• Partner with PMs and business collaborators to understand and capture requirements,identifyscope for relevant squads.

• Define andvalidatepersonalization logic, audience segmentation, and campaign targeting for accuracy and consistency

• Author components and experiences in a headless CMS across multiple Adobe surfaces and customer journeys

• Build campaigns to deliver personalized content experiences to a global customer base

• Support andoptimizecontrolled experiments and experimentation frameworks, ensuring test integrity and data accuracy

• Monitor live campaigns via Splunk; build andmaintaindashboards and alerts for rapid issue detection and triage

• Serve as a partner concern point for production incidents, owning triage, root cause analysis, and resolution coordination with engineering teams

• Collaborate with internal and client teams to resolve complex incidents, document findings, and deliver preventive recommendations

• Participate in on-call rotations within defined SLA windows

• Maintain runbooks, incident playbooks, test cases, and operational documentation

• Contribute to automation initiatives to improve testing efficiency and reduce toil

• 3+ years in JSON scripting, Product Support, QA, or a similar role within digital platforms

• Experience with campaign orchestration or experimentation tools (Adobe Target, AJO, Optimizely)

• Understanding of personalization, audience segmentation, and A/B testing

• Incident management, SLA adherence, and on-call support experience

• Splunkproficiency: dashboards, SQL queries, alert configuration

• JSON and REST API validation;
  
  Postbusteror Postman

• Familiarity with web technologies (HTML, JavaScript)

• Adobe Experience Cloud (AEM, AJO, Adobe Target, Analytics)

• Headless CMS architectures and content delivery frameworks

• SQL and analytics debugging

• Test automation frameworks or scripting

Bachelor’s degree in a relevant field or equivalent practical experience.

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and Gen Studio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable…