Network Application Engineer

About Supermicro
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Join a world-class technical support team responsible for supporting Supermicro switch products and related networking solutions. This role requires providing advanced technical support for Supermicro switch products and accessories while working closely with customers, engineering teams, and field deployment personnel.
This position may require flexible work hours, including evenings, nights, weekends, and holidays, to support critical customer escalations. Occasional domestic and international travel may be required for customer deployments, onsite troubleshooting, and technical engagements.

The following are the primary responsibilities of this position (additional duties may be assigned as needed):

• Assist with the deployment, configuration, and support of networking switches and related infrastructure.
• Collaborate with engineering teams to investigate issues, drive resolutions, and validate fixes.
• Conduct software validation, quality assurance testing, and functional verification of switch platforms and features.
• Provide frontline technical support to customers through phone, email, and ticketing systems.
• Diagnose, troubleshoot, and resolve software, hardware, and network-related issues.
• Escalate complex issues to senior support or engineering teams as necessary while maintaining ownership of customer cases.
• Create and maintain technical documentation, deployment guides, and troubleshooting procedures.
• Perform physical installation, rack-and-stack activities, cabling, and network integration of data center equipment, including lifting and moving equipment as required.
• Travel up to 25% of the time to customer sites for installations, upgrades, troubleshooting, and technical support activities.

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
• Minimum of 5 years of hands-on experience with networking technologies, including switches, routers, and related networking components.
• Strong troubleshooting and network diagnostic skills, with a solid understanding of switch firmware, NIC drivers, Ethernet cabling, and optical transceivers.
• In-depth knowledge of networking protocols and technologies, including, but not limited to, BGP, VXLAN, EVPN, OSPF, TCP/IP, STP, DHCP, LACP, LLDP, ARP, and related networking protocols.
• Experience deploying and supporting data center networking environments.
• Hands-on experience with network switches, routers, and AI cluster networking infrastructures.
• Experience with Linux operating systems, command-line interfaces, and network operating systems…