Pmo Executive L1

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at

Role Type:
Operations & Technical Support

About the Role

We are seeking a proactive and adaptable SOS Tech Coordinator to manage end-to-end device lifecycle operations, technical device provisioning, international shipping, and inventory management.

In this role, you will combine hands-on technical troubleshooting and OS imaging with high-touch, client-facing customer support in a fast-paced, dynamically changing environment. You will be instrumental in executing day-to-day operations within strict Service Level Objectives (SLOs) and Key Performance Indicators (KPIs), while serving as a collaborative peer lead within a distributed team.

• Imaging & Provisioning:
  Perform device imaging, hardware setup, initial configuration, and software deployment across multiple operating systems (macOS, Windows, Linux, Android, ChromeOS, iOS, etc.).
• Technical Troubleshooting:
  Deliver direct, client-facing technical support, diagnostics, repairs, and preventative maintenance for consumer electronics, laptops, and prototype hardware.
• Device Requests & Walk-Ins:
  Review, approve, and fulfill device requests; manage walk-up/window distributions and interactive tech demos for internal teams and engineers.

• End-to-End Logistics:
  Oversee domestic and international import/export shipments, customs documentation, tracking, and delivery for electronics and hardware.
• Inventory Control:
  Track hardware lifecycle stages using inventory management tools, maintain dynamic data trackers, and conduct regular physical audits.
• Hardware Lab Operations:
  Handle hands-on physical hardware operations, including receiving, sorting, packing, shipping, organizing storage areas, and managing hardware recycling/disposal.

• Procurement Support:
  Manage the end-to-end Purchase Order (PO) lifecycle—from quote requests and PO creation to shipment tracking and invoice reconciliation.
• OEM/ODM & Partner
  
  Collaboration:
  
  Coordinate with external partners and 3rd-party vendors via ticketing/bug-tracking systems and official channels.
• Documentation & SOPs:
  Continuously update Standard Operating Procedures (SOPs) to reflect changing workflows, adhering strictly to established templates and quality guidelines.

• SLO/KPI Adherence:
  Prioritize daily tasks to maintain compliance with team KPIs; conduct root-cause analysis and corrective action plans if metrics fall short.
• Cross-Functional Communication:
  Provide clear, professional project updates and status reports to Engineering, cross-functional leads, and management.
• Mentorship:
  Assist with onboarding, guiding, and mentoring peers in a multi-site team environment.

• Experience:
  
  1+ years of experience in hardware operations, technical support, inventory management, or international logistics/shipping for electronics.
• OS & Imaging Familiarity:
  Hands-on experience with OS deployment, device imaging, system configuration, and technical troubleshooting across various operating systems.
• Client Support:
  Proven track record…