Implementation Project Manager

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At One Digital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot.

Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership.

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Our Newest Opportunity:

Role Objectives:

The Implementation Project Manager is responsible for the success, readiness, and risk management of new and existing client implementations. This role functions as the client governance lead during onboarding and protects both client outcomes and Payroll Experts operational stability. The PM manages executive and system administrator-level client stakeholders, proactively addresses implementation risk, and has authority to recommend adjustments to implementation scope or timing, including go-live delay recommendations when client or operational readiness concerns exist.

Key Responsibilities

Essential Duties and Responsibilities (include but are not limited to):

Lead implementation conversations with executive and business owner stakeholders

Schedule and lead client and team cadence calls for applicable projects

Establish and enforce client expectations and responsibilities

Address resistance, conflict, and scope challenges

Deliver difficult messages regarding readiness, compliance, or required changes

Identify implementation risks early

Develop mitigation plans

Monitor readiness indicators

Recommend go-live delays when readiness risks exist

Prevent escalations and implementation failure

Determine appropriate implementation approach based on client complexity

Guide Sales and internal teams on client readiness and project requirements

Coordinate cross-functional alignment across departments

Resolve internal workflow conflicts impacting delivery

Protect downstream service teams from preventable implementation issues

Support onboarding and training of implementation staff

Participate in improving implementation playbooks and tools

Lead post-implementation retrospectives

Required Experience & Education4+ years of experience in HCM, payroll, HRIS, SaaS implementation, project management, or a related client-facing operations role.
2+ years of experience leading complex client implementations, strategic accounts, or cross-functional projects.

Demonstrated experience working directly with executive-level stakeholders, business owners, HR leaders, payroll administrators, or operational decision-makers.

Experience…