Senior Technical Lead; Customer Solution Engineering
Listed on 2026-10-05
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IT/Tech
Unix/Linux, Systems Engineer, Network Engineer, Technical Support
- The Technical Lead for Customer Solution Engineering at Arrcus will spearhead the qualification of ultra-complex customer deployment scenarios and own the technical resolution of high-priority customer escalations
- In this senior individual contributor and technical leadership role, you will bridge the gap between field deployments, Development and product management
- You will design multi-dimensional test architectures, guide junior engineers, and ensure production-readiness for next-generation networking use cases at scale
- Escalation & Deployment Ownership:
Lead the root-cause analysis and end-to-end resolution of critical, high-impact customer network escalations and complex live deployment roadblocks - Solution Architecture & Validation:
Qualify, production-grade customer use cases in simulated lab environments, mirroring massive multi-dimensional scales - Technical Leadership:
Mentor team members on analysis, debugging techniques, and robust test framework design. - Advanced Automation:
Drive the continuous evolution of automation frameworks and scale-out testing pipelines using Python and shell programming
- Competitive Salary
- Equity Package
- Flexi Hours and Vacations
- Healthcare Benefits
- Guidance & Assistance
Experience:
10 to 15+ years of experience in system test engineering, customer solution engineering, or advanced technical support within the networking industry.
Networking Expertise:
Strong architectural understanding of Layer 2, Layer 3, MPLS, and Multi-Service routing and switching protocols.
Troubleshooting & Tools:
Education:
B.S. or M.S. in Computer Science, Electrical Engineering, or a related technical field
Soft Skills:
Exceptional problem-solving capabilities under pressure, clear communication skills for executive and customer-facing discussions, and a collaborative leadership mindset
Deep domain knowledge in IPv4/IPv6/Multicast forwarding, MPLS VPNs, EVPN, and High Availability (HA) features
Expert-level hands-on experience with high-scale traffic generator equipment (Spirent / IXIA)
Programming & Frameworks:
Strong command of Python , with a proven history of building or scaling robust test system
Advanced proficiency in Linux/UNIX environments for deep system and network troubleshooting
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