Audio Visual Event and Systems Technician

Pay Range: $28.00hr - $33.00hr Job Overview:
The Audio Video Technician will be responsible for operating, maintaining, and upgrading video conferencing equipment, supporting live event productions, and ensuring optimal performance of end-user video infrastructure. Responsibilities:
Operate, maintain, and upgrade video conferencing equipment, test environments, and infrastructure. Utilize the existing management-tracking tool Service Now for all related incident tracking, service tickets, and change requests. Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information while working with cross-functional teams. Troubleshoot and resolve video conferencing and event service incidents, including RMAs, hardware, and software issues.

Process service requests within the Video and Event Services area. Schedule, set up, and disconnect video conferences for internal and external meetings. Work with third-party vendors to troubleshoot issues and perform root cause analysis. Adhere to SLAs and maintain maximum uptime for the video conferencing environment and event services. Conduct equipment audits as necessary. Follow defined processes and ensure that procedures are adhered to.

Operate audio and video equipment for live events such as All Hands and Town Halls. Produce Run of Show documents, attendance reports, IT equipment readiness checklists, and other items for the Audio Video production team. Collaborate with operations and support teams to provide direction and support, streamline processes, improve efficiencies, and enhance the overall user experience. Requirements:
Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience. Typically 5 to 7 years of related work experience. Proficiency in Microsoft 365 applications including Microsoft Teams, PowerPoint, and Outlook. Basic understanding of networking and network protocols. Extensive knowledge of video infrastructure and endpoint equipment, including the configuration and operation of Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Microsoft Teams Rooms, Poly Endpoints, and Zoom Rooms.

Familiarity with media encoders similar to Wirecast and OBS, as well as an understanding of eCDN management and other enterprise video collaboration products and services.

Experience with Zoom Meetings and Webinars, Teams Meetings and Teams Live, Cisco Web Ex Meetings and Webinars, and other industry-standard meeting platforms. Advanced technical knowledge of how to set up, install, and troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors. Understanding and troubleshooting experience with Crestron, Biamp, Extron, Allen & Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear-Com type audio devices, multi-channel lighting boards including lighting presets, PowerPoint, VLC player, PC hardware, and various cables, extenders, and audio/video peripherals from Shure, Netgear, QSC, Epson, and Samsung.

Ability to be a self-starter with the capability to work independently and as part of a team. Strong time management, prioritization, and analysis skills with the ability to multitask. Strong verbal and written communication skills with the ability to communicate clearly and professionally with end users, the IT Video Team, executives, and IT management. Benefits:
Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc.

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