Bilingual Outreach CSR; English & Spanish-San Jose, CA

Maximus is currently looking for a Bilingual Outreach CSR (English/Spanish) in Santa Clara County, San Jose CA! Outreach CSRs are the face of Medi-Cal managed care in California. The role is to educate and enroll Medi-Cal beneficiaries to a managed care health plan.

This is an onsite position at our San Jose, CA location

• Professional Development Opportunities
  - Participate in training programs, workshops, and conferences
• Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs
• Employee Perks and Discounts – Additional benefits and discounts exclusively for employees
• Tuition Reimbursement – Invest in your ongoing education and development
• Recognition Platform – Acknowledge and appreciate outstanding employee contributions
• Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Paid Time Off Package – Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage
• Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
• Competitive Compensation – Quarterly bonuses based on performance

• Foster strong customer relationships, monitoring their engagement and progress.
• Collaborate regularly with customers to attain program goals and sustain eligibility for services.
• Conduct workshops and deliver various training services to customers.
• Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
• Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
• Follow up with customers to ensure their needs are met and address any queries or concerns.
• Collaborate with team members, providing expertise and assistance in resolving participant issues.
• Maintain accurate and timely case notes for all customer interactions and document related activities.
• Share updates on outreach and engagement efforts with project staff.
• Report identified barriers hindering customer engagement with the Provider to project staff

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience
• Reliable transportation and valid automobile insurance
• Valid CA Driver's License
• Knowledge of the local community
• Willing and able to travel throughout counties as needed
• Fluency in threshold languages (English and Spanish)
• Six months of customer service experience
• Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
• Experience working with low-income and diverse populations preferred