Senior Manager, OLED Field Applications Engineering

Senior Manager, OLED Field Applications Engineering

San Jose, California, United States

Samsung Display, the world’s leading OLED provider, seeks a Senior Manager of Field Application Engineering to support customers and collaborate with Korean HQ on product development, project management, technical support, and market research. The role is a key individual‑contributor position focused on OLED and QD‑OLED technologies.

• Develop and execute promotion plans for new products and technology to existing and target customers with the goal to secure RFQ for upcoming products.
• Support design efforts by performing joint validation and testing of the Samsung products (OLED, QD‑OLED) on customer platforms, including electrical, mechanical, optical, safety, and reliability tests until closure.
• Communicate daily with customers regarding technical issues and project schedules.
• Conduct face‑to‑face customer meetings weekly/daily as needed to provide support, discuss current issues, provide updates, discuss current and future business, and build strong relationships.
• Address customer issues by gathering facts, recommending solutions, and gaining SDC management support.
• Provide customer support, including product information, road‑maps, demonstrations, and technical assistance.
• Report progress and opportunities to management on a daily/weekly/monthly basis and solicit support when needed.
• Update key activities through weekly reports for executive review.
• Communicate with the corporate HQ team regarding pending and new issues.
• Deliver insights based on real‑time customer feedback and establish execution plans accordingly.

• Bachelor’s in engineering and 15+ years of experience, or a Master’s and 13+ years of experience, or a PhD and 10+ years of industry experience (preferred).
• Experience in consumer electronics, preferably technical experience in the display industry.
• Solid understanding of OLED display technologies and basic understanding of other types of displays.
• Strong project management skills with the ability to drive projects forward and solve issues creatively.
• Customer‑centric mindset, supportive behavior, and courtesy for customer satisfaction.
• Inclusive, adaptable communication style that respects diverse global norms.
• Avid learner, approaching challenges with curiosity and resilience while seeking data to build understanding.
• Collaborative, building relationships, offering support and embracing different approaches.
• Innovative and creative, proactively exploring new ideas and adapting quickly to change.

Competitive base pay range: $189,000 – $301,000 USD. Pay varies by location and experience. Incentive opportunities, Medical/Dental/Vision, 401(k), a comprehensive benefits package centered on employee wellbeing, paid time off, family support, wellness programs, onsite café and gym, virtual fitness classes, and a flexible work environment.

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. All candidates scheduled for an interview receive guidance on requesting accommodations.

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