Logistics Analyst - Control Tower

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We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, WD is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Level: 107
Location: San Jose, CA Headquarters

The Logistics Manager, Control Tower supports daily transportation and logistics operations with a focus on real‑time visibility, exception management, and service performance across North America. This role monitors shipments, escalates delays, maintains data accuracy, and partners with internal teams and carriers to help ensure reliable, customer‑focused logistics execution.

The role contributes to continuous improvement, assists in technology adoption, and supports operational readiness and reporting across regional transport flows.

• Monitor day‑to‑day transportation flows for North America, identifying delays, exceptions, and risk triggers.
• Escalate disruption issues and support corrective actions to maintain service levels.
• Maintain regional dashboards and key performance indicators (OTD, OTIF, exceptions, detention/demurrage trends).
• Work with procurement, customer operations, carriers, 3PLs, and trade compliance to resolve operational issues.
• Support root‑cause analysis and contribute to preventive action improvements.

• Utilize visibility platforms (e.g., Four Kites, Project
  44) and transportation systems (TMS/OTM) for shipment monitoring.
• Support data quality validation and identify workflow gaps that impact visibility.
• Participate in digitalization initiatives, including basic workflow automation and system testing.
• Partner with the Logistics COE on improvements that enhance operational accuracy and data consistency.

• Assist in maintaining regional KPI reporting, trend analysis, and weekly performance reviews.
• Support small‑to‑medium improvements that reduce exceptions, improve carrier performance, or enhance customer delivery.
• Contribute to peak‑season readiness and scenario planning activities.

• Work with planning, procurement, transportation operations, trade compliance, and customer care teams to align on issue resolution.
• Share status updates, data insights, and exception details clearly and promptly.
• Help maintain documentation and ensure adherence to compliance standards.

• Use dashboards (Power BI, Excel, or similar tools) to conduct trend analysis and support operational decisions.
• Highlight performance patterns, exceptions, and opportunities for improvement.
• Assist in preparing visibility and logistics performance reports.

• Assist in audit preparation, documentation accuracy, and routine compliance checks.
• Support sustainability work streams related to transportation efficiency, waste reduction, and data tracking.

• Uses visibility tools and GenAI‑enabled alerts to identify disruptions and support exception management.

• Supports ML‑based predictive interventions and automated workflows to reduce manual exceptions.

• Contributes to short‑term forecasting and basic…