Sales Operation Manager

Qualifications Basic Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field.
• Five years in sales operations, customer logistics, or supply chain operations within the semiconductor, electronics, or hardware manufacturing industry, including direct experience with large, high-volume accounts.
• Proven experience owning a hyperscaler, OEM, or equivalent strategic account relationship from a commercial operations standpoint — not purely internal-facing.
• Proficiency with major ERP systems (Net Suite, Oracle, SAP, or Microsoft Dynamics) and CRM platforms (Salesforce or Oracle).
• Advanced Excel skills (pivot tables, VLOOKUPs/XLOOKUPs, data manipulation) and working knowledge of BI tools (Tableau or Power BI).
• Direct experience with customer portal administration, VMI, and JIT transaction models.
• Working knowledge of SOX, international trade compliance, and ISO process requirements as they apply to commercial order processing.

• Prior experience specifically supporting hyperscaler or large cloud/AI infrastructure accounts.
• Proficiency in Mandarin is highly valued given account and supply chain footprint.
• Experience with EDI and API-based portal integrations.
• Background in demand planning or supply chain in addition to sales operations.
• Track record of scaling sales operations process through a high-growth period.

• Support the commercial operations point of contact for our hyperscaler accounts, managing the relationship end-to-end alongside the Sales account team.
• Administer and own major customer web portals for these accounts — forecasts, purchase orders, VMI (vendor-managed inventory) pulls, and JIT (just-in-time) transactions.
• Prepare materials with hyperscaler procurement and supply chain counterparts, presenting backlog, forecast accuracy, and open action items.
• Assist in resolving escalations, in partnership with senior team members regarding lead-time, delivery issues, and working with Sales to drive resolution directly with the customer.
• Excellent communication skills with the composure to lead a customer escalation calmly and represent the company along with Sales at senior procurement/supply chain reviews.
• Own global purchase order processing from quotation through delivery and invoicing via ERP (Net Suite or equivalent), for high-volume, high-complexity hyperscaler order flows.
• Work directly with CMs and APAC sales team to drive PO closure. Maintain record of shipments vs. customer share award commits.
• Manage the end-to-end RMA (Return Merchandise Authorization) process for these accounts, including root-cause coordination with quality and engineering.
• Track and report standard KPIs.

• Support the commercial operations point of contact for our hyperscaler accounts, managing the relationship end-to-end alongside the Sales account team.
• Administer and own major customer web portals for these accounts — forecasts, purchase orders, VMI (vendor-managed inventory) pulls, and JIT (just-in-time) transactions.
• Prepare materials with hyperscaler procurement and supply chain counterparts, presenting backlog, forecast accuracy, and open action items.
• Assist in resolving escalations, in partnership with senior team members regarding lead-time, delivery issues, and working with Sales to drive resolution directly with the customer.
• Excellent communication skills with the composure to lead a customer escalation calmly and represent the company along with Sales at senior procurement/supply chain reviews.

• Own global purchase order processing from quotation through delivery and invoicing via ERP (Net Suite or equivalent), for high-volume, high-complexity hyperscaler order flows.
• Work directly with CMs and APAC sales team to drive PO closure. Maintain record of shipments vs. customer share award commits.
• Manage the end-to-end RMA (Return Merchandise Authorization) process for these accounts, including root-cause coordination with quality and engineering.
• Track and report standard KPIs.

• Partner directly with supply chain management, planners, and manufacturing operations to address product backlog scheduling and align hyperscaler demand against wafer/assembly capacity and allocation decisions.
• Proactively communicate supply constraints or upside opportunities to Sales and the customer, rather than reacting to escalations.
• Support new product introduction (NPI) commercial…