Operations Supervisor

Job Title: Operations Supervisor

Requisition : req
1059

Type of Employment: Regular Full-Time Employee

Job Openings: 1

Compensation Range: $ - $

Compensation Type: Annual Salary

Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the largest and most technically sophisticated urban water system in the United States. We serve over 1 million people with high quality, life sustaining water, with an emphasis on exceptional customer service.

We are actively seeking talented, driven and highly-productive applicants for the position of Operations Supervisor to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

Under the supervision of the Manager of Operations, the Operations Supervisor directly supervises and has responsibility for the day-to-day activities of Systems Operators, Maintenance Crews, and Electrical Technicians performing a wide variety of water production, storage treatment, and distribution functions at a number of facilities; and performs other related work and analysis as required.

• Plans, organizes, supervises, and evaluates the operation of a water distribution system on a 24-hour, 7-day basis.
• Uses supervisory control and data acquisition (SCADA) software to efficiently manage the operation of plant equipment, maintain system water quality, and minimize customer outages and impacts.
• Works closely with EH&S Team for policy implementation, training, hazard identification, risk mitigation, and incident response to ensure that the Company’s environmental health and safety programs are followed in order to maintain safe working conditions.
• Develops and reviews standard operating procedures in the areas of general administration, distribution system operation, preventative maintenance, plant equipment, chemical systems, and electrical/control systems.
• Periodically inspects equipment and facilities to ensure compliance with regulatory, maintenance, and organizational standards. Reports on observed deficiencies and takes prompt corrective action.
• Directs projects and programs to improve plant equipment, system water quality, customer service, and business continuity.
• Directly or indirectly supervises various water quality procedures including flushing, boosting, and sampling.
• Works with outside contractors and uses internal resources to accomplish tasks.
• Collaborates effectively with other work groups throughout the organization. Provides support for Planning, Engineering, and Construction on large capital improvement projects.
• Reviews reports, records, and design drawings for accuracy and seeks opportunities for continuous improvement.
• Prepares daily and monthly reports, budgeting forms, and other written assignments. Performs data analysis and general administrative duties.
• Conducts hiring interviews, observes staff performance, and prepares written performance reviews.
• Interacts with customers and responds to inquiries regarding water service, system operation, and water quality. Takes corrective actions to resolve deficiencies and provides excellent customer service.
• Evaluates current practices related to distribution system operation and water quality and makes improvements to increase levels of service.
• Coordinates directly or indirectly with local city, state, and federal agencies to meet regulations and maintain compliance.
• Participates in an on-call rotation, providing after-hours operational support, emergency response, and decision-making to maintain safe and reliable system operations.
• Utilizes new technologies to improve workflows and/or resolve problems.
• Completes department-oriented goals and objectives annually.
• Performs other related duties as required.

• Supervisory principles and practices.
• Safety practices in the operation of pumping, production, and storage facilities.
• Principles, practices, methods, equipment, tools, and materials involved in the operation and maintenance of potable water treatment systems and associated transmission and distribution facilities.
• Water quality sampling procedures.
• Planning and scheduling construction and maintenance activities of electrical, mechanical, and water pipeline infrastructure.
• Experience using Supervisory Control and Data Acquisition (SCADA) and Enterprise Asset Management (EAM) software.
• Ability to interpret plant, piping, distribution, and engineering drawings.
• Resourcefulness, initiative, and independent judgement, particularly during emergencies.
• Ability to organize and prioritize work to meet varied and changing operational needs.
• Ability to establish and maintain effective working relationships with colleagues and staff.
• Effective verbal and written communication.
• Ability to utilize spreadsheet and word processing software to conduct detailed analysis and reporting.