Services Lead, AMS

Responsibilities

Team

Summary:

The Destination Services Team is a part of the Global Mobility Services department. We are committed to supporting our employees at all stages of their mobility journey and providing best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance.

Destination services include:

• Home rental service:
  Assist with finding housing options, negotiating lease terms.
• Settling‑in service:
  Assist with bank account opening, utilities set up, etc.
• Area tour service:
  Introduce the community facilities of the area surrounding the office and popular areas for renting.
• School search service:
  If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc.

Responsibilities:

• Responsible for overseeing the landing destination services in all countries in the AMS region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes.
• Assign cases in the AMS region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc.
• As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow‑up resolution between local service providers and employees.
• Monitor and manage vendor spending by reviewing invoices and ensuring a cost‑efficient approach is taken.
• Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness.
• Responsible for employee experience improvement, which involves building and updating the knowledge base for all AMS countries, training both internal and external stakeholders, as well as creating and updating country‑specific checklists, guidelines, and manuals.
• Driving global projects to create efficiencies for the team and stakeholders.

• Bachelor’s degree or higher in a relevant field.
• Minimum of 5 years of employee relocation experience within a global, fast‑paced organization.
• At least 3 years of people management experience, leading teams of five or more employees.
• Demonstrated ability to collaborate effectively with global stakeholders across multiple time zones.

• Exceptional communication and problem‑solving skills, with a high degree of resilience and adaptability to changing business needs.
• Strong data analysis and critical thinking capabilities, with the ability to evaluate business performance across multiple dimensions and develop data‑driven improvement plans.

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and…