VP of Operations​/Chief Operating Officer

Overview

VP of Operations / Chief Operating Officer (COO) — Health Tech / Virtual Care Platform

Remote (US-based) | Full-Time

MEDvidi is a fast-growing health technology company delivering virtual care solutions  operate in a highly regulated healthcare environment where clinical quality, operational rigor, and patient experience are non-negotiable. We are entering our next phase of growth and are building the leadership team required to scale responsibly, efficiently, and sustainably. This role is central to that mission.

We are seeking a VP of Operations / COO to build, own, and scale MEDvidi’s operational engine. This role serves as the CEO’s right-hand operator and execution lead — responsible for translating strategy into execution across the organization.

This is a hands-on, builder role for an experienced operator who has scaled health tech, virtual care, or healthcare services businesses through growth-stage complexity. You will design systems, diagnose problems, and drive execution — not maintain mature infrastructure.

You will partner closely with the CEO, CMO/clinical leadership, Finance, Growth, Product/Engineering, and CX, and will have access to an Executive Advisor for strategic guidance and mentorship.

• 12–18 years of operations leadership experience
• Prior experience in health tech, virtual care, healthcare services, or other regulated healthcare environments
• Proven track record of scaling operations in a growth-stage company
• Strong financial and operational fluency - you understand unit economics, not just process
• Experience working closely with clinical leadership, providers, and compliance teams

• Builder mindset - comfortable with ambiguity and incomplete systems
• Highly data-driven with strong analytical and root-cause problem-solving skills
• Hands-on leader who can design strategy and execute
• Exceptional communicator who can navigate conflict, align stakeholders, and drive decisions
• High integrity, sound judgment, low ego
• Comfortable being accountable in high-growth, high-pressure environments
• Coachable, curious, and open to mentorship

• Experience with MSO / PC structures
• Experience in virtual-first or hybrid care models
• Experience deploying AI-enabled or automated operational systems
• Experience scaling from early growth to meaningful revenue milestones

• Own day-to-day operations across clinical operations, patient experience, fulfillment, and internal workflows
• Build and continuously improve scalable operating processes that balance speed, quality, cost, and compliance
• Serve as the integrator across teams, ensuring priorities are aligned and executed
• Establish and run the company operating cadence: KPIs, dashboards, weekly/monthly business reviews, and accountability rhythms
• Build a data-driven operating culture where decisions are guided by leading indicators, not anecdotes

• Act as the CEO’s right-hand operator, translating strategy into clear operating plans, priorities, and execution
• Drive cross-functional alignment, surface risks early, and ensure follow-through on company-wide initiatives

• Partner closely with the CMO and clinical leadership to ensure:
• Clear clinical authority boundaries
• Safe, compliant, and scalable care delivery
• Strong alignment between the Professional Corporation and MSO where applicable
• Ensure operational systems support clinical quality, regulatory compliance, and audit readiness

• Partner with Finance to improve unit economics, margin discipline, and operational efficiency
• Own the operating plan process: annual planning, quarterly reforecasts, headcount planning, and budget accountability
• Tie operational performance directly to financial outcomes
• Ensure company-wide planning and budgeting cycles are delivered on time with clear assumptions and ownership

• Build, improve, and troubleshoot MEDvidi’s operational systems and tooling
• Partner with Product and Engineering to operationalize AI-enabled workflows and healthcare tools (clinical documentation, intake,…