Club Manager

Club Manager

Planet Fitness is looking for a dedicated Club Manager to oversee daily operations, create a welcoming atmosphere, and drive financial success at one of our 2,000+ locations worldwide.

• Recruit, hire, and develop a high‑performing team of Assistant Managers, Member Service Representatives, and Trainers.
• Create and maintain a welcoming environment for all members, prospective members, and guests while ensuring staff follows superior customer service guidelines.
• Schedule staff, coach direct reports, and manage payroll, disciplinary actions, and employee concerns.
• Assume all front desk responsibilities, including answering phones, checking members into the system, facilitating new member sign‑ups, and taking prospective members on tours.
• Ensure prompt gym opening/closing, oversee facility cleanliness and maintenance, and address safety and equipment repair issues.
• Support marketing efforts, authorize expenditures and refunds, make bank deposits, prepare HR forms, track statistics and reports, and backup absent employees.

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy, and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic, and energetic.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.