Assistant Director, Member

Overview

California School Employees Association

Assistant Director, Member Benefits - San Jose, CA

We are seeking an Assistant Director of Member Benefits for our headquarters in San Jose, CA.

The Assistant Director coordinates activities of the Member Benefits Department. Member Benefits recruits members; promotes discount purchasing programs, merchandising and e-commerce services; coordinates humanitarian assistance, offers insurance benefits and retirement counseling; plans large scale events and arranges travel services for members and staff.

The Assistant Director is the project manager for these activities and contributes to the strategic planning and coordination of the Department’s work plan and goals. This position also evaluates programs and services and contributes innovative ideas for new or improved benefits.

The California School Employees Association represents over 250,000 school employees who work in 750 school districts in California. They provide support services to school children as para-educators, administrators, food service, bus drivers, nurses, and skilled employees in grounds, maintenance and operations. CSEA is the largest classified school employee union in the AFL-CIO. If you are passionate about serving our communities, schools and members, then CSEA may be the place for you!

• Plan and deliver services and programs.
• Create brochures, guides, and other promotional materials.
• Participate in negotiations with carriers or brokers for member insurance.
• Investigate and report on the status of claims, renewals or utilization.
• Cultivate positive relationships with benefit providers.
• Oversee purchasing for the CSEA store and ticket inventory.

• Develop and maintain contacts from convention centers and hotels.
• Supervise negotiations with hotels, conference facilities, caterers, speakers, and entertainers.
• Coordinate logistics and staff at events.
• Supervise project management and registration for events.
• Collaborate on writing and designing delegate packets, program and registration materials.

• Supervise retirement workshops and other presentations delivered by staff.
• Manage staff assignments for committees and workshops.
• Process improvements
• Manage resources, staff and logistics.
• Participate in strategic planning for programs and events.
• Develop markets that result in revenue for the Association.
• Monitor and evaluate services, methods and procedures.
• Identify opportunities for improvement.
• Manage change.
• Negotiate and resolve sensitive, significant or controversial issues.

• Hire, coordinate staff training.
• Assign projects and tasks.
• Develop and provide training for members and staff to recruit members.
• Budgeting
• Manage budgets, resources, production and logistics.
• Monitor and approve expenses.
• Review contracts with travel and event coordinators.

• Provide staff assistance to the Executive Director, Association President, and Board of Directors.
• Coordinate with other departments and organizations.

• Prepare and present reports and correspondence.
• Attend meetings with the Board, Committees and others.
• Stay current on trends in hospitality, customer service, web applications, advertising and merchandising.

Knowledge of:

• Travel industry, including airline reservations systems and hotel contracts.
• Public relations, advertising, merchandising, graphic layout and design and promotion.
• Telecommunications, web technologies, public relations, advertising and customer service.
• Group insurance programs.
• Event planning.
• Convention centers and hotels.
• Vendor relations.
• Strategic planning.
• Project management.
• Community, grassroots and worksite organizing.
• Budgets and variances.

• Create high-impact services, benefits, programs and events for members.
• Think, act strategically.
• Show creativity, initiative and exercise independent judgment.
• Plan, organize, direct and coordinate the work of supervisory, professional and technical staff.
• Select, supervise and train staff.
• Remain calm and think clearly under pressure.
• Communicate clearly and concisely, both orally and in…