Member Experience Manager

The San Jose Chamber of Commerce is the voice of business in the greater San Jose region, representing a diverse membership of businesses across industries, sizes, and stages of growth. As one of the region’s leading business organizations, the Chamber is committed to advancing economic opportunity, fostering inclusive growth, and creating meaningful connections that strengthen our business community.

We are entering an exciting period of growth, supported by an engaged Board of Directors and a passionate staff team. Together, we are building a more innovative, connected, and impactful Chamber; one that delivers real value to its members and serves as a trusted partner for business success in San Jose.

The Membership Experience Manager plays a key leadership role in shaping and delivering a high-quality, engaging, and consistent experience for Chamber members. Reporting to the President & CEO and Chief of Staff, this position oversees member engagement, programming, and retention initiatives through hands‑on execution.

Serving as a primary relationship manager, program lead, and connector, the Membership Experience Manager works closely with members, staff, Ambassadors, and community partners to ensure members feel welcomed, supported, and connected throughout their entire membership lifecycle. This role balances strategic thinking with operational excellence to strengthen relationships, increase engagement, and drive long‑term member value.

Fostering meaningful member engagement is a top priority of the San Jose Chamber of Commerce. We are committed to delivering a diverse range of opportunities for connection, learning, and professional growth—spanning networking events, educational forums, ribbon cuttings, and professional development programming. Our annual calendar includes signature events such as the Annual Dinner, BBQ, and Study Mission, alongside a robust slate of recurring monthly programs.

In 2025, the Chamber hosted or supported more than 80 programs.

This position holds primary responsibility for all non‑signature event programming, with a focus on innovation, quality, and creating vibrant, dynamic, and memorable experiences that deliver consistent value to members. Specific responsibilities include:

• Lead the planning, coordination, and execution of Chamber programming, including mixers, networking events, round tables, ribbon cuttings, anniversary celebrations, and educational offerings.
• Oversee program promotion, logistics, staffing, and on‑site execution to ensure high‑quality member experiences.
• Serve as a visible and welcoming presence at Chamber events, greeting members, speakers, guests, and partners.
• Maintain accurate records related to membership, event participation, and engagement.
• Serve as staff lead for the Ambassador Committee and provide oversight for Business Referral Networks and other member‑led engagement groups.
• Provide general office support as needed in a dynamic, fast‑paced environment.
• Identify partnership opportunities with community partners (non‑profit and member organizations, city/county/state entities and members) to co‑design and host programs.

Delivering a strong and consistent membership experience is central to the Chamber’s mission and long‑term success. This role ensures members feel supported and connected from the moment they join through every stage of their membership. Through proactive onboarding, responsive communication, and thoughtful engagement strategies, the Membership Experience Manager helps members fully understand and realize the value of their investment in the Chamber.

• Lead member onboarding and activation efforts, including welcome outreach, new member orientations, and early engagement touchpoints.
• Maintain a strong understanding of Chamber membership benefits, programs, and services to support members in maximizing value.
• Serve as a primary liaison between members and Chamber leadership, elevating feedback, needs, and emerging trends.
• Identify opportunities to connect members with relevant programs, events, services, and partnerships…