Operations Supervisor - Bay Area - Bilingual; English-Spanish

Job Details Pay

$72,000 to $79,000 per year

Full Time

• Monday through Friday
• Weekends as needed
• On call as required to support 24/7 operations

• Health insurance
• Paid time off
• Paid holidays
• Career growth opportunities
• Supportive team environment

• Supervise and support a team of employee medical couriers performing scheduled routes and time-sensitive on-demand deliveries.
• Recruit, interview, onboard, train, and coach new team members.
• Provide real-time operational support by resolving service issues and assisting drivers throughout the day.
• Audit routes, schedules, and procedures to ensure service excellence, efficiency, and compliance.
• Manage company equipment and supplies, including phones, s, delivery bags, and temperature-control materials.
• Review timesheets, productivity, service metrics, and customer feedback to improve performance.
• Partner with Dispatch and Operations leadership to identify opportunities for continuous improvement.
• Build positive relationships with healthcare customers while maintaining exceptional service standards.
• Foster a culture centered on safety, accountability, teamwork, and customer service.

• Minimum of 3 years of supervisory or leadership experience in logistics, transportation, healthcare operations, distribution, or a related field.
• Experience leading teams in a fast-paced operational environment.
• Strong problem-solving and decision-making skills with the ability to remain calm under pressure.
• Working knowledge of the Northern California service area, including San Jose, the East Bay, and the Peninsula.
• Flexibility to work varying schedules, including early mornings, evenings, weekends, or holidays based on business needs.
• Ability to travel throughout the service area and drive extended distances when necessary.
• High school diploma or equivalent required; college coursework or vocational education is a plus.
• Valid California driver's license with an acceptable driving record.
• Reliable personal vehicle with current registration and proof of insurance.
• Comfortable using smartphones, GPS navigation, Microsoft Office, and mobile workforce applications.
• Bilingual in English and Spanish.

This position combines office, field, and driving responsibilities.

The successful candidate must be able to:

• Walk and stand for extended periods.
• Bend, squat, kneel, and reach as needed.
• Frequently lift and carry up to 40 pounds.
• Navigate loading docks, stairways, and healthcare facilities.
• Work indoors and outdoors in varying weather conditions.
• Drive throughout Northern California for extended periods.

• Competitive salary based on experience.
• Performance based bonus opportunities.
• Health insurance.
• Paid time off and paid holidays.
• Mileage and travel reimbursement.
• Company provided training and professional development.
• Opportunities for advancement within a growing healthcare logistics company.

At Accurate Courier Services, every delivery matters because every delivery impacts a patient. We believe great service starts with great people, and we invest in our team through training, support, and opportunities for growth.
If you're looking for a career where your leadership makes a meaningful difference every day, we'd love to meet you.