Shift Supervisor-EIH Rue Ferrari Expansion; Grave Tues-Sat

POSITION:
Shift Supervisor-EIH Rue Ferrari Expansion

REPORTS TO:

EIH Program Manager PROGRAM/

LOCATION:

EIH Rue Ferrari, San Jose, CASHIFT:
Day/Swing/GraveTYPE:
Non-Exempt, Full-time Compensation: $39.62/Hourly ABOUT HOMEFIRSTEstablished in 1980, Home First is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES Kindness:
We act with empathy toward others.

Passion:
We ignite change to fulfill our mission.

Excellence:
We deliver exceptional service to our communities.

PROGRAM

SUMMARY:

The Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing.

The EIH serves adults and is a referral-based only program with no drop-in services provided. The EIH site will consist of adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing.

Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.

POSITION OVERVIEW The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment.

REPORTING RELATIONSHIPS The position reports to the EIH Program Manager

PRIMARY RESPONSIBILITIES:

Direct Client Service (90%)Works collaboratively with the Program Manager to ensure service delivery standards are met Responsible for the care, safety and supervision of program participants, guests, and staff

Implement and enforce EIH guidelines and EIH site rules by program participants

Assist with administrative duties to support the Program Manager including screening applications, preparing reports, creating schedules, and securing staff coverage as needed

Assist with interviewing, recruiting, and training staff

Ensure the minimum staffing requirements per shift are met Participate in staff progressive discipline including development of Corrective Action Plans Ensure incident reports are accurate and completed in a timely manner

Welcome guests to the facility, including program participants, volunteers, staff, and community members

Ensure Resident Advocates document all services provided into HMIS within 3 business days Provide supervision, job coaching and support for staff

Meet with each member of staff individually on a regular basis

Ensure rooms are booked and cleaned for workshop providers

Make timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies

Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.

Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable

Adhere to Home First’s service delivery practices, including Trauma Informed Care, client-…